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Topic: Ben McConnell

  
CUSTOMER SERVICE   |  2 comments

Needing (and Reading) Feedback

BY Heath Row
Relevancy Score: 100
Tue Mar 2, 2004 at 11:03 AM

Today in MarketingProfs, Jackie Huba and Ben McConnell address customer feedback -- and the fear that many leaders face while seeking and considering input and ideas from customers. To help combat that fear, the authors recommend 10 ...READ»

CUSTOMER SERVICE   |  Comment

Self-Serving

BY Michael A. Prospero
Relevancy Score: 100
Wed Dec 19, 2007 at 8:12 AM

There are so many ways to provide good service, and just as many to fail. These blogs show you how to get it right.READ»

SALES + MARKETING   |  Comment

Using Your Religion

BY Heath Row
Relevancy Score: 100
Wed Sep 3, 2003 at 10:02 AM

Ben McConnell and Jackie Huba, co-authors of Creating Customer Evangelists (Dearborn, 2002), also co-author a Weblog entitled Church of the Customer. The relatively frequently updated site (relative to FC Now, anyway) features ...READ»

MARKETING   |  Comment

Good vs. Evil Word-of-Mouth Marketing

BY Jackie Huba
Relevancy Score: 100
Thu Aug 12, 2004 at 2:38 PM

A few weeks ago in Chicago, Ben McConnell and I attended an exploratory meeting of the new Word of Mouth Marketing Association (WOMMA), which was formed in May. It's high time for an organization dedicated to legitimizing ...READ»

BUSINESS DEVELOPMENT   |  3 comments

Needing (and Reading) Feedback III

BY Heath Row
Relevancy Score: 100
Fri Mar 5, 2004 at 11:57 AM

Related to earlier entries in FC Now, Ben McConnell challenges a correspondent who suggests that asking for feedback is a sign of weakness. "There is no failure, only lack of feedback," he writes. "It takes courage to ask for ...READ»

SALES + MARKETING   |  1 comment

Take Your Show on the Road

BY Heath Row
Relevancy Score: 97
Thu May 27, 2004 at 6:53 PM

Ben McConnell and Jackie Huba's most recent MarketingProfs article, "Market Like a Rock Star," considers the opportunities and possibilities offered by taking your show on the road -- hitting the pavement to meet with clients, ...READ»

SALES + MARKETING   |  Comment

Using Your Religion II

BY Heath Row
Relevancy Score: 86
Fri Jul 2, 2004 at 12:13 PM

Jackie Huba and Ben McConnell, proprietors of the Church of the Customer and authors of Creating Customer Evangelists, have just released a new e-book! Testify! is a 50-page e-book that shares stories about how remarkable ...READ»

CHANGE AGENTS   |  2 comments

Announcing: Change This

BY Heath Row
Relevancy Score: 84
Wed Aug 18, 2004 at 4:15 PM

I've held off on commenting on Seth Godin's most recent project until it's live -- and it's a live wire! -- but I think its debut two days ago is worth noting -- especially given Keith's guest hosting this week and our discussions ...READ»

GUEST HOSTS: WILLIAMS + MOORE   |  6 comments

2003 Marketing Books of the Year Awards

BY John Moore
Relevancy Score: 54
Thu Dec 11, 2003 at 1:24 PM

While compiling a list of my favorite all-time business books for a fellow FC Now poster, I thought about which marketing books published in 2003 I felt were the best reads. In typical Best-of-the-Year fashion, I present to you my ...READ»

Ivan Glickman
CRITICISM   |  Comment

On not biting the feedback that feeds you

BY Lynette Chiang
Relevancy Score: 26
Thu Sep 4, 2008 at 5:40 PM

"Patronize your local, even if it's a little more expensive. Otherwise, one day, it won't be there." My mother's words, which I've adhered to for years, even when relatively skint. But do you "support ...READ»

GUEST HOSTS: WILLIAMS + MOORE   |  3 comments

An Introduction...

BY Paul Williams
Relevancy Score: 24
Sun Dec 7, 2003 at 7:35 PM

Hello FC Now followers - this week is going to be fun. Interesting story that got us here in the first place. It all started with Alison Overholt's post regarding a poor customer service experience she had with Starbucks. She used ...READ»

LEADERSHIP   |  Comment

ReaderSpeak: Everyone Loves Their Own Ideas

BY Mark Northern
Relevancy Score: 21
Wed Dec 19, 2007 at 7:49 AM

How to lead change initiatives from the rearREAD»

LEADERSHIP   |  Comment

Everyone Loves Their Own Ideas

BY Mark Northern
Relevancy Score: 21
Wed Dec 19, 2007 at 7:49 AM

How to lead change initiatives from the rearREAD»