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Topic: Anita Roddick

  
Kenan Samms

Innovation: Value-based Customer Service is not Lip Service

Anita Roddick died this week, leaving a tremendous legacy -- the creation and establishment of a small brand that reshaped cosmetic retailing, firstly in the UK and then globally. She anticipated the values of her customers, super ...READ»

INNOVATION   |  Comment

Innovation: Value-based Customer Service is not Lip Service

Anita Roddick died this week, leaving a tremendous legacy -- the creation and establishment of a small brand that reshaped cosmetic retailing, firstly in the UK and then globally. She anticipated the values of her customers, super ...READ»

INNOVATION   |  Comment

Innovation: Value-based Customer Service is not Lip Service

Anita Roddick died this week, leaving a tremendous legacy -- the creation and establishment of a small brand that reshaped cosmetic retailing, firstly in the UK and then globally. She anticipated the values of her customers, super ...READ»

   |  Comment

The Politics of Branding

"Man is what he believes." -- Anton Chekhov In the spring of 1990, I attended my second Social Venture Network (SVN) conference in New Jersey. I was like a kid in a candy store. The place was teeming with people who, like me, had ...READ»

Business Language

"The language of business is not the language of the soul or the language of humanity. It's a language of indifference; it's a language of separation, of secrecy, of hierarchy." --Dame Anita Roddick, founder, The Body Shop From Fast ...READ»

Business Language

"The language of business is not the language of the soul or the language of humanity. It's a language of indifference; it's a language of separation, of secrecy, of hierarchy." --Dame Anita Roddick, founder, The Body Shop From Fast ...READ»

Business Language

"The language of business is not the language of the soul or the language of humanity. It's a language of indifference; it's a language of separation, of secrecy, of hierarchy." --Dame Anita Roddick, founder, The Body ...READ»

Kaos-Think -- This Time, in English

A new book sharing lessons and ideas from the KaosPilots, a progressive business school in Denmark, indicates that business leaders around the world can still learn from the Scandinavian world of work.READ»

Next Stop - The 21st Century

Unit of Twenty-OneREAD»

Kenan Samms

How The Body Shop USA Can Improve Customer Experience on Twitter

I was researching The Body Shop for my post on National Day of Service and community at Conversation Agent and came across their Twitter account in the US. Perhaps it was started by a fan of the company? It looks sort of abandoned or ...READ»

You Say You Want a Revolution?

We all want to change the world. But does business change really require revolutionary zeal? Two important new books offer sharply competing perspectives on the virtues of business bolshevism.READ»

One Man's Trash

Trash heaps of outdated PCs are being turned into a treasure trove of low-tech innovation by a group of feisty Brits. As XP renders even more PCs obsolete, can their upstart movement go global?READ»

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P2P: Person-to-Person Business

"The most exciting breakthrough of the 21st century will occur not because of technology, but because of an expanding concept of what it means to be human."-- John Naisbitt, Megatrends Last winter, a friend's son joined us in box ...READ»

Rinse and Repeat

Lush Cosmetics is a fast-growing $100 million brand, thanks to founder Mark Constantine's contrary product-development philosophy: Innovate like mad, then start over again.READ»

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Rinse and Repeat

Lush Cosmetics is a fast-growing $100 million brand, thanks to founder Mark Constantine's contrary product-development philosophy: Innovate like mad, then start over again.READ»