Topic: American Airlines Inc.

Racism in Social Networks

Are social networks inherently racist? This is an uncomfortable question, yet it's important to ask.READ»

Innovation: Women's Website: Winner, or What?

Some folks believe technology is inherently negative. Yet when tech does something positive, you hear not a peep. It's the nature of news that you only hear when technology wastes time or money, or causes frustration. Well, I'm ...READ»

A Touch of Class

New services from airlines and hotels give new meaning to learning on the fly.READ»

Good Business for the Airlines

Why do people hate the airlines? OK…their track record for on-time service is spotty. And they often have trouble with luggage. Yet, many of the factors that influence performance are outside of their control (i.e. the ...READ»

American Airlines' Gay-Friendly Skies

George Carrancho, 43, manages American Airlines' Rainbow Team, the first dedicated LGBT sales staff and Web site to target the $65 billion American gay and lesbian travel industry.READ»

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Work/Life: ...But Boss, I Saved $15 at the Bunny Ranch!

The unpopularity of American Airlines' $15 first-checked-bag fee is stimulating the creative impulse in marketers who want to tap into travelers' desire to get some relief from the airlines' expanding list of fees. While ...READ»

American Airlines Web Site: The Product of a Self-Defeating Design Process

Designer Dustin Curtis was so disgusted with the American Airlines Web site that he redesigned it, and posted the results as an open letter to the company. Guess what? One of AA's designers responded with a long ...READ»

Innovation: A Fly on the Wall

I would have loved to have been a fly on the wall when the farseeing folks at American Airlines were busily inventing their new "unbundled" website — www.AA.com. What wonderful stories could I have told you about the way airlines ...READ»

Games People Play

Blockdot Inc.'s new advergame for American Airlines, Chair-iots of Flyers is charmingly disarming. You work at Amalgamated Consolidated Inc and business is booming! To celebrate, the Chairman of the Board, Rich N. Power has lifted ...READ»

The Customer Experience - a much larger context

In my last post I talked about how the customer experience usually starts far before they choose to contact customer support.  In many cases the customer experience has already been tarnished before they begin looking for a ...READ»

Work/Life: Bringing Chaos Out of Order

American Airlines may rediscover in the most unwelcome way possible that the Law of Unintended Consequences is not only alive and well, but probably was invented in an airport terminal. In fact, American may end up erecting a ...READ»

With (and Without) Pressure

Salon today features an article about external pressures on Wal-Mart: national protest campaigns, a documentary film, and other efforts to change how the biggest-box retailer works. Compare those makings of change to parallel ...READ»

Work/Life: Carriers Continue to Cut Capacity

With no sign of a recovery in airline travel, and with aviation gas costs ramping up, the major carriers are continuing to cut capacity, led by Delta Air Lines and American Airlines. What this indicates is that we are not out of ...READ»

Coffee, Tea, or...

I had an unusual surprise on my way back from San Francisco to New York yesterday, 8 month old in tow: Friendly faces and decent service. It's no secret that virtually every airline is on the edge of going under these days, thanks ...READ»

Survey Says ...

More questions and answers from this month's Fast Company-Roper Starch survey.READ»

Sony's Sleek New Portable Mouse

In an attempt to complement its handsome netbooks, Sony's new mouse ends up getting things wrong--as usual.READ»

The Net/Net

A go-to guide of the products and services featured in this month's issueREAD»

Can a Flash Game Fix Outrage over CEO Pay?

Everyone's furious at the brass. In France, workers detained four Caterpillar executives. At Obama's town hall meetings, citizens rail about CEO pay. This week, unionized airline workers took a creative 21st century approach. They ...READ»

Fast Talk: The New IT Agenda

CIOs and CTOs offer straight talk about their most strategic investments (and how they justify them).READ»

Is In-flight Web Access a Good Thing?

I was convinced the answer was YES! Airlines, many of which have stopped giving away tiny bags of pretzels in an effort to contain costs, would love the opportunity to tap a new revenue stream. Passengers, who already are willing to ...READ»

Speeding Up Rewards

Airfares seem to be climbing exponentially these days. One of the ways to keep air travel affordable is subscribing to a frequent flyer miles program. But rewards points alone won't guarantee a free flight -- at least not quickly. I'm ...READ»

Advertisers in Issue 11

Interact with the companies whose products and services are advertised in Fast Company.READ»

Advertisers in Issue 26

3Com Palm Computing www.palm.com Absolut www.absolutvodka.com American Airlines www.aa.com American Electric Power www.aep.com American Express Financial Advisors www.americanexpress.com/advisors American Express Small Business ...READ»

Advertisers in Issue 39

Interact with the companies whose products and services are advertised in Fast Company.READ»

The Net/Net

A go-to guide of the products and services featured in this month's issue.READ»