Designer Dustin Curtis was so disgusted with the American Airlines Web site that he redesigned it, and posted the results as an open letter to the company. Guess what? One of AA's designers responded with a long ...READ MORE›
I would have loved to have been a fly on the wall when the farseeing folks at American Airlines were busily inventing their new "unbundled" website — www.AA.com. What wonderful stories could I have told you about the way airlines ...READ MORE›
Some folks believe technology is inherently negative.
Yet when tech does something positive, you hear not a peep.
It's the nature of news that you only hear when technology wastes time or money, or causes frustration. Well, I'm ...READ MORE›
Blockdot Inc.'s new advergame for American Airlines, Chair-iots of Flyers is charmingly disarming.
You work at Amalgamated Consolidated Inc and business is booming! To celebrate, the Chairman of the Board, Rich N. Power has lifted ...READ MORE›
Why do people hate the airlines?
OK…their track record for on-time
service is spotty. And they often have trouble with luggage. Yet, many of the
factors that influence performance are outside of their control (i.e. the ...READ MORE›
The unpopularity of American Airlines' $15 first-checked-bag fee is stimulating the creative impulse in marketers who want to tap into travelers' desire to get some relief from the airlines' expanding list of fees.
While ...READ MORE›
George Carrancho, 43, manages American Airlines' Rainbow Team, the first dedicated LGBT sales staff and Web site to target the $65 billion American gay and lesbian travel industry.READ MORE›
In my last post I talked about how the customer experience usually starts far before they choose to contact customer support. In many cases the customer experience has already been tarnished before they begin looking for a ...READ MORE›
American Airlines may rediscover in the most unwelcome way possible that the Law of Unintended Consequences is not only alive and well, but probably was invented in an airport terminal.
In fact, American may end up erecting a ...READ MORE›
Salon today features an article about external pressures on Wal-Mart: national protest campaigns, a documentary film, and other efforts to change how the biggest-box retailer works.
Compare those makings of change to parallel ...READ MORE›
With no sign of a recovery in airline travel, and with aviation gas costs ramping up, the major carriers are continuing to cut capacity, led by Delta Air Lines and American Airlines. What this indicates is that we are not out of ...READ MORE›
I had an unusual surprise on my way back from San Francisco to New York yesterday, 8 month old in tow: Friendly faces and decent service. It's no secret that virtually every airline is on the edge of going under these days, thanks ...READ MORE›
American Airlines and American Eagle Airlines sent over 30,000 pounds of relief supplies to disaster-ravaged Haiti Wednesday. The airlines are not the only brands coming to the rescue, however. UPS donated over $1...READ MORE›
Everyone's furious at the brass. In France, workers detained four Caterpillar executives. At Obama's town hall meetings, citizens rail about CEO pay. This week, unionized airline workers took a creative 21st century approach. They ...READ MORE›
I was convinced the answer was YES! Airlines, many of which have stopped giving away tiny bags of pretzels in an effort to contain costs, would love the opportunity to tap a new revenue stream. Passengers, who already are willing to ...READ MORE›
Airfares seem to be climbing exponentially these days. One of the ways to keep air travel affordable is subscribing to a frequent flyer miles program. But rewards points alone won't guarantee a free flight -- at least not quickly. I'm ...READ MORE›
3Com Palm Computing www.palm.com Absolut www.absolutvodka.com American Airlines www.aa.com American Electric Power www.aep.com American Express Financial Advisors www.americanexpress.com/advisors American Express Small Business ...READ MORE›
Share on StumbleUpon
Share on LinkedIn