Do you have someone at work who consistently triggers you? Takes credit for your work? Wastes time with trivial issues? Acts like a know-it-all? Constantly criticizes? Each of us has a lens through which we see the world, but we have the power to view the world through other lenses. There are three worth trying on when you find yourself defaulting to negative emotions.READ»
I spent Thanksgiving week in New York City with
family including my brother-in-law who just opened a 5-star boutique hotel in
the heart of SoHo. Not only is it
a beautiful hotel with amazing customer service but it is ...READ»
For many, 2009 was a year that forced many companies to overcome significant obstacles in order to keep the doors open, the recession being the primary culprit. And while 2010 may not see as much economic bloodletting, no one that ...READ»
Part II: The Ugly
Tuesday, in Part I we discussed The Good side of Customer Care, using Godaddy as an example of the Good, and a couple of Canadian wireless carriers exemplifying the Bad. Today we talk UGLY.
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Most of the programs fail to manage change within organizations...Here’s why managers & supervisors are not the best face to face communicators during times of change.
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Communication skills are rarely one of the key competencies taught or measured by organizations... here are some easy ways to ensure that Team Briefings work.
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The important message for any change program... when it comes to organizational change, is that employees need to be involved in the process to be truly engaged...
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If you just change the paradigm from budget cuts... to opportunities, growth and involvement your organization's business results will be your barometer of employee engagement...
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Sometimes the greatest risk is the risk not taken. Just ask a successful person or entrepreneur.
"Take the risk out of success…and you’ll live an unfulfilling life!
“The safety net we want doesn’t exist—it’s an ...READ»
Hanh mitakuyapi. Recently, I was speaking to a group of non-Indns about micro-business and there was a heckler who said, "You have a lot of nerve, talking to us about micro-business and how to be a success while staying ...READ»
The lobsters holding you back
Do you have lobsters on your team? For your sake, I hope not.
I recently suggested on my radio show and on my blog that you must fill your position if you want to keep it and more than fill it if ...READ»
