American Airlines

American Airlines' Gay-Friendly Skies

Kate Rockwood — Tue, 01 Dec 2009 13:00:00 -0500

George Carrancho
National Sales and Marketing Manager, LGBT Community
American Airlines
Fort Worth, Texas

George Carrancho, 43, manages American Airlines' Rainbow Team, the first dedicated LGBT sales staff and Web site to target the $65 billion American gay and lesbian travel industry.

American Airlines Web Site: The Product of a Self-Defeating Design Process

Cliff Kuang — Mon, 01 Jun 2009 09:48:18 -0400

Designer Dustin Curtis was so disgusted with the American Airlines Web site that he redesigned it, and posted the results as an open letter to the company

The Greening of Pro Sports Arenas

Ariel Schwartz — Tue, 07 Apr 2009 16:12:06 -0400

What do the Miami Heat, Atlanta Thrashers, and Atlanta Hawks have in common? As of today, all three teams play in LEED-certified arenas. The Philips Arena in Atlanta, Georgia and the American Airlines Arena in Miami, Florida became the first NBA and NHL arenas in the country to meet federal environmental operating standards this week.

Can a Flash Game Fix Outrage over CEO Pay?

Chris Dannen — Thu, 02 Apr 2009 13:53:36 -0400

Everyone's furious at the brass. In France, workers detained four Caterpillar executives. At Obama's town hall meetings, citizens rail about CEO pay. This week, unionized airline workers took a creative 21st century approach. They made a "viral" online game about CEO pay. But is reverting to Web animation a good method for driving real reform, or is it simply just roiling vague, untargeted populist rage?

Successful Experiments in Customer Restraint

Dan Macsai — Wed, 18 Mar 2009 13:00:00 -0400

1. Bon Jovi's Lost Highway

Want: See the band do its classic hits

Should: Support its new album

Experiment: Last year, Bon Jovi fans who wanted presale concert tickets had to buy the band's upcoming album. The result? Lost Highway sold 291,000 copies in its first week, the band's best-ever one-week total.

More News on Airlines Email Scam: “Buy flight ticket Online”

Austin Chu — Tue, 14 Oct 2008 14:50:18 -0400

Our Post on “Bogus Virus Email Affecting Sun Country Airlines,”
had an increase in traffic these last few days. I thought it was just
an isolated case with Sun Country Airlines, as it turns out readers are
emailing me other examples from other airlines facing the same problems.

So far, Frontier Airlines, AirTran Airlines and a few others are
being attacked. Now Northwest Airlines’ customers are under attack by
the email as well.

How to Make Yourself and Others Happier

J.L. August — Wed, 17 Sep 2008 01:31:10 -0400

1. Honk to Say Something Nice

How's my driving? bumper stickers aren't just decoration. "Sometimes drivers aren't aware that their actions are appreciated," says Kelmar Safety's Christina Kelly. "By discussing positive comments, it helps to reinforce with them to continue to do those same safe behaviors out on the road."

2. Singing Praises

American Airlines Announces On-Board WiFi

Chris Dannen — Wed, 20 Aug 2008 10:51:26 -0400

The Internet Age dawned about a decade ago, and still American Airlines [NYSE:AMR] is the first of the major airline carriers to finally get on-board Wifi. Sure, it's pitifully late -- bus services like Bolt and MegaBus have had wireless internet for a while now -- but also a welcome addition to all of their long-haul Boeing [NYSE:BA] 767 flights.

Traveling at an Additional Cost

Rachel King — Wed, 18 Jun 2008 10:53:26 -0400

It’s summertime, which is almost synonymous with vacation-time. This year, however, vacation plans for many Americans has been thrown into a tailspin as rising fuel costs force airlines to raise ticket prices -- and tack on additional fees wherever airline execs see fit.

Good Business for the Airlines

Marc Hausman — Tue, 27 May 2008 13:30:29 -0400

Why do people hate the airlines?

OK…their track record for on-time
service is spotty. And they often have trouble with luggage. Yet, many of the
factors that influence performance are outside of their control (i.e. the
weather).