accountability

Customer Care: The Good, The Bad, and The Ugly II

Tibor Shanto — Thu, 19 Nov 2009 19:00:49 -0500

Part II: The Ugly

Tuesday, in Part I we discussed The Good side of Customer Care, using Godaddy as an example of the Good, and a couple of Canadian wireless carriers exemplifying the Bad. Today we talk UGLY.

White House Unveils USASpending.gov to Track IT Spending

Kit Eaton — Tue, 30 Jun 2009 09:25:11 -0400

The U.S. government launched USASpending.gov, a Web site to track billions of dollars in government information technology spending. It's an official effort to be more accountable.

Innovation Accountability

James Todhunter — Fri, 20 Feb 2009 09:40:57 -0500

Executive Temperament

Stephen Long — Mon, 12 Jan 2009 21:45:14 -0500

Recently, an article was published in Time Magazine discussing the importance of temperament of the two presidential candidates http://www.time.com/time/politics/article/0,8599,1850921,00.html

Our Lives Just Changed. Forever. And For The Better.

Mike Wittenstein — Wed, 05 Nov 2008 07:53:13 -0500

Obama wins. America gets a new service innovation capability.

It took only seconds after McCain's concession last night for e-mails to start arriving from Brazil, Malaysia, and Europe. The most significant one, in my opinion, was the one I got from President-elect Obama. In it, he said "I'll be in touch soon about what comes next."

Innovation

Accountability Trumps the Blame Game Every Time

Bea Fields — Sat, 12 Jul 2008 11:06:40 -0400

"When is John going to get me that report?"

"What is going on with the marketing report? When are they going to finish that thing?"

"I can't believe Mary is so late in making those phone calls."

"Okay...who dropped the ball this time?"

G.A.M.P. is the Future of Management

Michael Kramer — Mon, 28 Apr 2008 23:06:37 -0400

Consider the following three scenarios:

Management