http://www.fastcompany.com/tag/competency-based-human-capital-management The taxonomy view with a depth of 0. xx http://www.fastcompany.com/profile-bio-and-interests/profile-bio-and-interests-darinphillips-yahoo-com I am a thought leader in both Marketing and HR circles because I have tied Customer Experience Management, Organizational Development, and Talent Management together into a unique approach to driving customer loyalty and engagement through improved processes and people.  By doing the initial research on the emotional customer reactions to every touchpoint, a set of actionable factors can be leveraged across the organization to measure the impact that each person and process has on the customer.  My approach has worked at small technology startups, Fortune 500 companies, and large multination<p><a href="http://www.fastcompany.com/profile-bio-and-interests/profile-bio-and-interests-darinphillips-yahoo-com">read more</a></p> competency-based human capital management customer experience management Innovation organizational development talent management voice of the customer Technology Leadership Management Careers 831062 Mon, 28 Apr 2008 18:15:41 -0400 Darin Phillips 831062 at http://www.fastcompany.com