According to Forrester Research, 19% of U.S. online consumers have used live chat to attempt to resolve a customer service issue in a given year. In theory, technology should allow companies to assist those customers at scale. But does it really?READ»
This is my first blog here, so I am going to try to lay down some ground work. Before we can embark in detailed work of what makes feebdack work, and how you can create better customer experiences - let's put some definitions out ...READ»
