In my previous post talking about 'Measure' I introduced you to a company called Clickfox (...
The Employee Factor blog is focused on helping companies create and execute consistently different customer experiences through enabling employees...
I consult with business leaders to diagnose, design and implement customer-centric business solutions • Proven...
Unless you are using a branding iron or needle for tattoos, there is no ing in brand. I make the mistake of using the participle...
I love working with people who are passionate about creating great experiences, whether that's through design, research, or customer service...
A collection of thoughts, trends and suggestions around apply technology to enhance the Customer Experience.
My days as an executive recruiter generalist provided insight into many businesses and disciplines. It was the Brand Manager role in many...
Ideas and discussion on anything related to your brand. Creating a sustainable competitive advantage with...
Mr. Grounds has over twenty years of project management and development experience in organizations ranging from discrete and process...
I am a people person, and I can get along with all kinds of people. Bottom...
Lightning Round #1: Your Take on the Customer Economy Alan Webber (founding editor, Fast Company): Here's a simple exercise...
Computational entertainment Get ready for TV shows that look like cartoons, but have no animators on staff. These shows are fully...
Computational entertainment Get ready for TV shows that look like cartoons, but have no animators on staff. These shows are fully...
In my last post I talked about how the customer experience usually starts far before they choose to contact customer support. In many cases the...
Is it a good idea to run ads that make fun of a competitor's product by name -- like the Apple ads that target Vista?
Question suggested by Fast Company staff