http://www.fastcompany.com/tag/vrm The taxonomy view with a depth of 0. xx http://www.fastcompany.com/blog/carter-smith/kicking-and-screaming/socialutions-implementation-strategy-taking-your-company-zer <p> Many of today’s companies recognize the urgency of converting to a customer-centric, social web-based, operation. The excuses and faulty logic brought on by global prosperity have been replaced by an honest examination of internal operations and external market share. As the various departments search for collaborative ways to maintain profitability in uncertain economic times, we will see more and more arrive at the <em>duh!</em> moment of realization that the customer comes first.<br /><p><a href="http://www.fastcompany.com/blog/carter-smith/kicking-and-screaming/socialutions-implementation-strategy-taking-your-company-zer">read more</a></p> connections Doc Searls Innovation Socialutions VRM Technology Leadership Management 851359 Tue, 13 May 2008 11:32:50 -0400 Carter Smith 851359 at http://www.fastcompany.com http://www.fastcompany.com/blog/carter-smith/kicking-and-screaming/twitter-catches-fire <p> <strong><em>In an <a href="http://carterfsmith.blogspot.com/2008/03/police-20-to-protect-and-to-twitter.html" rel="nofollow"><span>earlier post </span></a>we saw that a few police departments had begun experimenting with Twitter . . . And now we see the fire departments Twitter, too!</em></strong> </p> <p> </p><p><a href="http://www.fastcompany.com/blog/carter-smith/kicking-and-screaming/twitter-catches-fire">read more</a></p> communicate conversation fire department homeland Innovation police police department relationship economy security twitter VRM Technology Leadership Management 800718 Sat, 12 Apr 2008 10:24:01 -0400 Carter Smith 800718 at http://www.fastcompany.com