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Kenan Samms
CLIENT   |  3 comments

Light My Fire

Listening to the lyrics in The Doors song, “Light My Fire”, I think they might just have the answer to helping business through these challenging times. “Try to set the night on fire/The time to hesitate is through/No time to ...READ»

CUSTOMERS   |  Comment

Nonsense At Work

Don’t listen to your customers:I have been heard to shout loudly that you must listen to your customers.  However, like all of us, I have a dark side.  My dark side is very aware that you should not always listen to your ...READ»

COMPETITORS   |  Comment

Improving Customer Experiences - Is It Still Important Or Is Price The Only Thing That Matters?

Many have questioned the importance of the overarching customer experience... Has the economic downturn minimized its importance?READ»

CRM   |  Comment

Single-Minded Determination To Maximize Returns: How CRM Software Benefits The Clients And Owners Of Private Equity Firms

 I recently read with great interest the “ILPA Private Equity Principles” which is an excellent guide to best practices developed by the Institutional Limited Partners Association (www.ilpa.org).  One of the first key ...READ»

CRM   |  Comment

The Importance of Being Current & On Target - CRM For Private Equity and Venture Capital

When there’s a lot at stake, expectations run high. It’s too easy to hurt or kill a relationship with a Private Equity client by just confusing your facts, or not having the latest and greatest information at your fingertips. ...READ»

CRM   |  Comment

The CRM Solution for Private Equity and Venture Capital Firms

Financial Services companies don’t sell “stuff.” But when you look for a CRM (Client Relationship Management) system most of them are only designed for companies that do. The needs of a financial services company, especially ...READ»

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