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Inspired By September 11th, A Refocusing On Good Deeds With No Expectations

In a gesture of remembrance, 'doing a good deed' for someone you don't know is something we can do to honor those that were lost and the families that lost them.READ»

In Today's Job Market, Moms Need Not Apply--For Their Kids, That Is

We recently took at deep breath, looked at our beleaguered employees, and we decided to make a new hire. We were shocked to see the number of moms who applied to our ad. Not to offer their services for employment, mind you--but those of their children. Here are the dos and don'ts for parents trying to help their kids find work. READ»

Relying On Customer Trust To Help You Weather A Tough Economy

In a downturn, your company doesn't have to outrun the economy. You just need to outrun your competitors. That's why earning their trust is even more important in tough economic times; here are four solid steps to get started.READ»

What Teens Can Teach Us About Social Entrepreneurialism

Claiming your vision as a social entrepreneur.READ»

Niche Daily Deal Sites Offer New Opportunities for Small Businesses

Everyone wants a good deal. A few months ago, most people had never heard of Groupon, but now there are so many daily deal addicts, our wallets are bulging with coupons. As the market is maturing, niche sites are launching and deals are now targeted to better address specific needs and interests.READ»

Deepak Chopra and "The Soul of Leadership"

On January 11th, I had the profound honor of being one of a small group of professionals invited to hear Deepak Chopra speak about his latest book "The Soul of Leadership" at the offices of Morgan Stanley in Times Square.READ»

Is Customer Service the New Marketing?

How Thor Muller and the gang at Get Satisfaction have helped thousands of companies and millions of consumers transform the fundamental notions of customer service.READ»

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What Have We Learned

9/11...9 years later. This week's blog was inspired from a post on Polipsych by Judith Barr. It's the anniversary of a painful, horrifying, tragedy. We've responded in a number of ways... We've been shocked. We've grieved. We've ...READ»

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Why Freebies Can Cost You

The following article was written by A. Michelle Blakeley. She is the Founder and CEO of Simplicity, Inc., a progressive small business development firm. She manages her clients’ business expectations and prevents information ...READ»

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Where's the Water

As I was walking the unseasonably hot 90-degree streets in New York the other day, rushing between my meetings, I was struck by a thought. I spend a lot of time hearing about how bad the economy is and wondering why, if the depth of ...READ»

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Say What You Mean and...

This week's blog was inspired from a post on w2wlink.com by Margie Warrell.  I always loved Dr. Seuss, and I always understood that he knew what he was talking about when he wrote, "I meant what I said, ...READ»

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Salesforce.com to Become Platform Juggernaut, Says CEO

Marc Benioff, CEO of Salesforce.com, talks about Salesforce's latest moves to build into the new Internet platform with a partnership with Google that'll be announced on Monday. He talks some smack about existing enterprise vendors ...READ»

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Managing Stress When You Are the Boss

Marsha Firestone, President and Founder of the Women Presidents’ Organization (WPO), takes time this week in her blog to reflect on a Wall Street Journal article about reducing the stress we feel as entrepreneurs. Marsha writes that ...READ»

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Five Technologies for Improving Customer Relationships

It’s time to focus on streamlining and personalizing the customer experience, making interactions about things the customer is interested in, needs and will use. Here are five technologies companies should be leveraging or actively investigating to create a more personalized customer experience.READ»

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Are Your Fingers Crossed?

New Years brings with it an almost meditative state in a desire to reflect and ponder life's journey. This year's turbulence has many questioning their spiritual path and considering new goals that would add to a greater sense of ...READ»

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Light My Fire

Listening to the lyrics in The Doors song, “Light My Fire”, I think they might just have the answer to helping business through these challenging times. “Try to set the night on fire/The time to hesitate is through/No time to ...READ»

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Nonsense At Work

Don’t listen to your customers:I have been heard to shout loudly that you must listen to your customers.  However, like all of us, I have a dark side.  My dark side is very aware that you should not always listen to your ...READ»

Improving Customer Experiences - Is It Still Important Or Is Price The Only Thing That Matters?

Many have questioned the importance of the overarching customer experience... Has the economic downturn minimized its importance?READ»

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Single-Minded Determination To Maximize Returns: How CRM Software Benefits The Clients And Owners Of Private Equity Firms

 I recently read with great interest the “ILPA Private Equity Principles” which is an excellent guide to best practices developed by the Institutional Limited Partners Association (www.ilpa.org).  One of the first key ...READ»

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The Importance of Being Current & On Target - CRM For Private Equity and Venture Capital

When there’s a lot at stake, expectations run high. It’s too easy to hurt or kill a relationship with a Private Equity client by just confusing your facts, or not having the latest and greatest information at your fingertips. ...READ»