For decades, companies have defined the channels their customers must use to contact them. But phrases like, "We are available by phone weekdays from 9am until 4pm Eastern Standard Time,” and “We will attempt to answer the emails ...READ»
UserVoice, a San Francisco-based customer feedback startup I've been working with for a while just came back from the O’Reilly Media and TechWeb Gov 2.0 Showcase in Washington, DC. What was a tech company doing at a government ...READ»
