A swell of distrust toward corporate America, exacerbated by off-shoring of U.S. jobs - followed by lay-offs of thousands of employees, incredibly...
I consult with business leaders to diagnose, design and implement customer-centric business solutions • Proven...
I have often wondered what the correct amount is to tip someone providing service. I also wonder how the custom of ...
On Saturday I found a surprise in the mail, a box containing five HD-DVDs. When I bought the HD-DVD accessory for the Xbox 360 in December, it...
It is with great curiosity that I begin this blog. The internet has been a great way for many businesses to get their product...
In his blog post "The Gift of Starbucks", Donald Converse talks about his...
There are few companies that I can honestly say walk their talk. I believe one of those also happens to be one of my favorite places to visit:...
A reader emailed this unique customer service issue to my attention: The reader's first complaint was, after spending innumerable...
Customer service and brand marketing are rapidly converging. With the help of social media and courtesy of greater competitive forces, most companies...
With my apologies to David Letterman, let me present (in my opinion) the Service-Inspired Top Ten Customer Service Mistakes made by...
You don't have to make cutting-edge products to deliver cutting-edge customer service. Consider the case of Hartness International. Its founder is...
Lightning Round #1: Your Take on the Customer Economy Alan Webber (founding editor, Fast Company): Here's a simple exercise...
The Mandarin's service ethos is driven by 11 LQEs (legendary quality experiences), which create a framework for delivering elegant yet natural...
"You've got to know your customers. Not just the demographics, but the psychology -- how they think when they're in your store." ...
Is the success of Grand Theft Auto IV proof that video game violence is no longer an issue?
Question suggested by Fast Company staff