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continuous improvement

Where, oh where, has common sense gone?

I’m in the McDonald’s drive-thru this morning and as I pull around to pay, I notice the cashier yelling from the first drive-thru window to a guy in a silver Lexus who was pulling away. Somehow he missed the whole concept of ...READ»

Customer feedback and the quest for continuous improvement

If you’re in a customer-focused business (and really, who isn’t?), you’re always looking for feedback. How was their experience when they entered your store? Were they able to easily navigate your website? Wal Mart (who knew ...READ»

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Private Equity Firms Overlook Some Basics – Parts II and III

If, on average, only 30% of companies bought or invested in by private equity firms achieve the success the PE company envisioned when the investment was made, one has to wonder why those firms spend little or no time and effort ...READ»

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Who Gets “It?” Private Equity Firms Overlook Some Basics - Part I

Buying or investing in a range of strategically similar companies, and then combining IT and back office operations, is a common practice for private equity firms to reduce overall costs of ownership and wring out more cash flow ...READ»

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Who Gets "It"? Only A Few Industrial Manufacturers - Part II

If many manufacturers and their sales teams sell products and not solutions, does that mean that their customers buy products too, and not solutions? They buy both of course, but it depends on what level in the hierarchical ...READ»

Innerpreneurship and the Bigger Idea Afoot

A cultural revoltuion is brewing. It's being started by the creative class, and the focus is innerpreneurship. Creative capitalism is on the rise, and here's a little insight on the core values of this movement. Excitement Over ...READ»

First Steps to Finding Your Purpose / Passion

Before I decided to start my innerpreneurial business, Elastic Mind, I did some serious soul searching. I realized that the path I was taking wasn't working for me and that I needed to find my passion in life. But I realized before ...READ»

Are You an Innerpreneur?

A definition and more information on innerpreneurship.READ»