customer care

Why outsource to a Costa Rican call center during a recession?

Richard Blank — Tue, 01 Jul 2008 09:38:18 -0400

In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore.

Outsourcing with Costa Rica's Call Center

Richard Blank — Tue, 01 Jul 2008 09:37:41 -0400

http://www.costaricascallcenter.com

Costa Rica’s Call Center (CCC) is a state of the art outsourcing company located in the Central American country of Costa Rica. Our focus is to personally offer key telemarketing services to small and medium sized companies looking for a proven method of expanding their business. Costa Rica’s Call Center gives any company a competitive advantage by providing our clients more than twice the number of highly trained and educated bilingual staff for the same price as they would pay within their local area.

The essence of call center telemarketing training.

Richard Blank — Tue, 01 Jul 2008 09:36:49 -0400

At Costa Rica's Call Center, we are confident enough in our expertise that we are willing to disclose a sample of our training for the curious. Our advanced telemarketing course has been highly rated for our extensive knowledge of interpersonal communication, conflict management and phonetics. We invite you to discover why Costa Rica's Call Center ranks among the best in communication techniques for Costa Rican telemarketers.

The Customer Experience - a much larger context

Thomas Grounds — Tue, 06 May 2008 12:49:54 -0400

In my last post I talked about how the customer experience usually starts far before they choose to contact customer support. In many cases the customer experience has already been tarnished before they begin looking for a resolution on company web-sites, IVR's, Call Centers and other methods of resolution. The customer experience starts with the first interaction.

Customer Experience is more than Customer Care

Thomas Grounds — Fri, 02 May 2008 13:15:12 -0400

Measure

Thomas Grounds — Mon, 18 Feb 2008 15:06:59 -0500

Consistency, consistency, consistency

Thomas Grounds — Mon, 18 Feb 2008 15:04:46 -0500

How do I support all these methods of reaching my customer?

Thomas Grounds — Mon, 18 Feb 2008 15:03:19 -0500

Maximizing your interaction with your customer

Thomas Grounds — Mon, 18 Feb 2008 14:59:38 -0500

What Happened to Conversation?

Thomas Grounds — Mon, 18 Feb 2008 14:58:36 -0500