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BPO   |  Comment

6 Observations for the Indian BPO industry!

BPO Companies May Find It Tough To Retain Their Middle Level Executives, Post Recession !READ»

Kenan Samms

Force Your Competition To Defend Multiple Fronts

One of greatest Union generals in the U.S. Civil war, William Tecumseh Sherman, described the goal of effective military strategy as maneuvering so that the opposing general finds himself “on the horns of dilemma.” That ...READ»

outsourcing list, bpo list, and call center list.

a complete list of top bilingual outsourcing call centersREAD»

Call center outsourcing Costa Rica.

Call center outsourcing Costa Rica.READ»

Call center outsourcing Costa Rica.

Call center outsourcing Costa Rica.READ»

EFFICIENCY   |  Comment

Nonsense At Work

Efficiency can cost too much:Labor day has come and gone and I worry about work.  Not only the lack of it but also how the narrow focus on cost control has cheapened it.Many people think that the point of efficiency is to reduce ...READ»

Kenan Samms

Find Inspiration And Create Aspiration

Most successful people are somehow inspired to do things differently. For some it is an innovative idea, and for others it is identifying a need and filling it. For Ajit Prabhu, the co-founder and chief executive officer of QuEST ...READ»

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