http://www.fastcompany.com/tag/goodwill The taxonomy view with a depth of 0. en http://www.fastcompany.com/blog/tibor-shanto/pipeline/customer-care-good-bad-and-ugly-ii <p><strong>Part II: The Ugly</strong></p> <p><strong>From <a href="http://sellbetter.ca/blog" target="_blank">The Pipeline</a></strong></p> <p>Tuesday, in Part I we discussed The Good side of Customer Care, using Godaddy as an example of the Good, and a couple of Canadian wireless carriers exemplifying the Bad.&nbsp; Today we talk UGLY.</p> <p><a href="http://www.fastcompany.com/blog/tibor-shanto/pipeline/customer-care-good-bad-and-ugly-ii">read more</a></p> accountability apple Bad Custoomer Service goodwill ipod attitude customer care General Proactivity Innovation Technology Leadership Thu, 19 Nov 2009 19:00:49 -0500 Tibor Shanto 1462494 at http://www.fastcompany.com http://www.fastcompany.com/blog/ken-musgrave/thinkdesign/creative-deconstruction-why-dells-designers-tear-apart-their-own-compu <!--paging_filter--><p class="center"><img src="http://farm3.static.flickr.com/2431/3901345761_fd8f88d608_o.jpg" alt="dell goodwill" width="620" height="400" /></p><p><a href="http://www.fastcompany.com/blog/ken-musgrave/thinkdesign/creative-deconstruction-why-dells-designers-tear-apart-their-own-compu">read more</a></p> Think.Design dell Ken Musgrave lifecycle product design industrial design computer Personal Computer goodwill goodwill computer works Design Tue, 08 Sep 2009 19:52:29 -0400 Ken Musgrave 1351388 at http://www.fastcompany.com http://www.fastcompany.com/blog/robert-brunner/design-matters/consumers-behaving-badly-design-blame <!--paging_filter--><p> <img src="http://farm4.static.flickr.com/3605/3617990204_7503058614_m.jpg" width="240" height="159" alt="lady-on-phone" class="float-left" />I am waiting at an intersection in my car in a quiet San Francisco neighborhood, when a well-dressed, professional looking woman jumps out of her new Mercedes SL ahead of me. She reaches into the back seat, grabs a big armful of clothes (no bag) and runs up to the doorstep of a Goodwill outpost on the corner and unceremoniously dumps them aggressively in a scattered mess on their doorstep.<p><a href="http://www.fastcompany.com/blog/robert-brunner/design-matters/consumers-behaving-badly-design-blame">read more</a></p> Design Matters Robert Brunner mobile road rage goodwill Mercedes Design Thu, 11 Jun 2009 15:18:03 -0400 Robert Brunner 1294002 at http://www.fastcompany.com http://www.fastcompany.com/blog/skip-anderson/how-sell-more-b2c-sales/how-good-your-goodwill <p> Business is all about profit, and sales training can help create that profit. But sometimes profit opportunities are built in the long-term rather than the short-term (despite shareholders' and others' strong desire for immediacy). </p> <p><a href="http://www.fastcompany.com/blog/skip-anderson/how-sell-more-b2c-sales/how-good-your-goodwill">read more</a></p> goodwill sales growth Selling Sales Training Management Mon, 11 May 2009 20:03:57 -0400 Skip Anderson 1280425 at http://www.fastcompany.com