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How to Make Every Caller Happy and Increase Your Appointments

The average practice loses $55,000 per year due to mishandled calls. Is your practice losing that much? Or more? Here's how to improve your front office staff's call handling and increase the rate of conversion to appointments.READ»

What to Do When Patients Say Your Fees Are Too High

You've probably heard this objection more than you'd like. But the fact is that your fee is not too high. Here's what the real issue is...READ»

Attract New Patients With a Community Health Fair

As a healthcare professional, you are in a unique position to help the people in your community achieve better health--and simultaneously help grow your practice...READ»

Make Potential New Patients Offers They Cannot Refuse

Now more than ever, consumers of healthcare are looking for money-saving offers that will take some of the sting out of their family healthcare budget. To attract them to your practice, you need...READ»

Reduce Your Receivables -- Gain Respect and Good Will

As the American economy struggles to regain health and stability, patients are having a difficult time keeping up with their dental co-pays and other balances due. Instead of suffering losses, here's a way you can reduce your receivables while maintaining or even increasing good will from your patients...READ»

Competing With Hospital-Owned Practices: New Challenges

Hospitals are buying medical practices again. If you are among those private practices hoping to remain privately owned, you can still compete against the hospital’s deep pockets and internal marketing staff. How? By more effectively...READ»

Results from December 2009 Economic Survey Reveal Pessimism About 2010

Results from Practice Builders’ December 2009 Economic Survey are now available, and you will find some revealing information on how you and your fellow practitioners view the current economy and the prospects for 2010...READ»

The Art of Creating Family Referrals

Are you getting a fair amount of referral business from your patients' family members? If not, you may want to think about... READ»

Case History: The Cure For Flat Revenue (General Dentistry)

Third in our series of real-life case histories, this post outlines the steps a general dentistry practice took to reverse a declining revenue trend and achieve a 20% increase in revenue...READ»

Case History: Physical Therapy Practice Turnaround Despite Deep Recession

We received a great response to the case history in our last post, so here's another case history that will show how you can turn your practice around even in a recession. Key tactics include...READ»

Healthcare Practices Are Shifting to E-Marketing

Wondering how you should market your practice on the Internet? According to the October 2009 Practice Builders survey, a significant shift is occurring in practice marketing, with many practices increasing the amount of marketing they do on the Web... READ»

Keeping Your Patients Loyal During Tough Times

The recession may be officially over, but consumers are still facing tough economic times due to job losses, fallen home prices and tight credit. How do you keep these price-shoppers loyal?READ»

Easy Way to Build Your Referrals at Thanksgiving

Thanksgiving is a terrific opportunity to do one of the easiest things to build your referrals: Thank your referrers. Here's an easy way--and a letter template to use--to do that... READ»

Stay in Touch With Your Patient Base Using Newsletters

One of the best ways to stay in touch with your patient base is the newsletter. But not one of those canned “off the shelf” newsletters you simply slap your logo on...READ»

Results from Practice Builders' September 2009 Economic Survey Now Available

Results from Practice Builders' September 2009 Economic Survey are now available, and you will find some revealing information on how you and your fellow practitioners are weathering the current economy. Especially interesting is when your colleagues expect the recession to end...READ»

Find Your Market Niche

The best way to survive and thrive in a competitive market is to identify your market niche, then go narrow and deep rather than wide and shallow in terms of your marketing.READ»

How to Draw Attention to Your Practice

If you are in a location where people – potential new patients – pass by your practice every day, there are several things you can do to capture their attention...READ»

How to Present Your Practice on YouTube

Before you laugh, consider that YouTube is the 4th most visited website on the Internet with millions of visitors every day. Consider that you can give exposure to your practice and services for very little cost as part of a more comprehensive online marketing strategy. Consider that savvy marketers are already discovering value on YouTube...READ»

The Real Power of Patient Testimonials

You’re probably not surprised to learn that advice from a friend is more believable than the advice of an ad in the local paper. What’s surprising is how much more believable. READ»

How to Avoid Some Sure Losers of Marketing

For every effective marketing program, there are probably ten ineffective ones. For example, the local high school wants you to buy advertising space in its football game program or some other printed piece to show your support of the school. The school art staff will create an “ad” with your logo and phone number and some kind of warm-fuzzy support message. There’s a reason why these ads are called “tombstones”...READ»