http://www.fastcompany.com/tag/digium The taxonomy view with a depth of 0. xx http://www.fastcompany.com/blog/randulo-randulos/consumer-experience-who-cares/fedex-delivers <p>Not. But it wasn't their fault. How could they deliver, since the office was closed. The delivery person left a perfectly legible hand written tracking number on the delivery slip. I called FedEx (Sunday at 5 PM) and was assured after a fairly long game of IVR, that they were planning to deliver before 6PM tomorrow (by default). The person asked for a phone number which I provided. In the beginning of the call, I was given the choice between French and English. The 0820 number is billed at about $0.18 per minute. The call lasted 4.5 minutes.</p> <p><a href="http://www.fastcompany.com/blog/randulo-randulos/consumer-experience-who-cares/fedex-delivers">read more</a></p> Asterisk business digium fedex manufacture pbx telephony VOIP Technology Design Social Responsibility 689784 Sun, 10 Feb 2008 13:18:14 -0500 randulo randulos 689784 at http://www.fastcompany.com