Shouldn't this be obvious? Maybe in this particular technology company, management is made up of former programmers who see how good the product is and act like open-sourcers. In that case, don't expect to get money for what you do. ...READ»
The good news is, it's pretty simple to have a human being monitor services like Twitter and catch references to your product or service. The bad news is, adding more channels doesn't make it better or easier for the customer to ...READ»
A simple web site that sells products. A problem with one sale, the customer orders a $40 product in error and asks for a refund/credit. Do you train your CS staff to say, "sorry, your fault, no can do" or have you ...READ»
Not. But it wasn't their fault. How could they deliver, since the office was closed. The delivery person left a perfectly legible hand written tracking number on the delivery slip. I called FedEx (Sunday at 5 PM) and was assured ...READ»
