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S#*! Our Business Leaders Say: "We're in Business to Make Money"

"We're in business to make money" and "we engage in marketing to market ourselves" are the kind of statements that send companies spinning into obscurity. And it is to serious business strategy conversations what "because I'm your dad" is to parent/child relations: a shortcut from someone who has no reasoned or considered approach.READ»

Cain, Perry, Paterno, And Broken Promises

One of the biggest issues for any public figure or brand is the faith with which they keep their core promise to stakeholders. When they mess up, there is a momentary opportunity to avoid further disaster that affords them the chance to come clean and potentially be forgiven. But that moment quickly passes, and with it, and the opportunity to make it right.READ»

The 7 Iconic, Transparent, Empowering Business Buzzwords That Need To Die

Stop saying these things before my head explodes! READ»

Content Is The New Currency

Getting executive leadership teams to understand the implications of great communication as a currency for change (and ultimately for profit) is a massive untapped opportunity for innovation in many organizations.READ»

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What Will You Do When They Come For You?

The nine most dreaded words in American business: Amazon, Apple, Facebook, and Google are eyeing your market. Which industries--and companies--are the Fab Four most interested in disrupting?READ»

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Bluetooth 4.0: Innovations Take Tech Far Beyond Hands-Free Douchery

Bluetooth 4.0 is helping distinguish the iPhone 4S from existing peer devices because it's the first smartphone to have it.READ»

Management Maxims From Kim Kardashian, Communications Genius

Kim Kardashian knows how to stay on message, to amplify that message through partners, and to make everything look beautiful. Here are 10 lessons from her communications juggernaut that managers should adopt to make their initiatives succeed.READ»

Is Customer Service Scaleable?

Here's a tale of two customer service experiences. It was the best of times. It was the worst of times. Let's start with the bad. More than a month ago, my 6-month-old refrigerator (purchased from Sears) broke. Since it was still ...READ»

Infographic Of The Day: What Really Happens In Office Meetings

The dreaded workplace meeting can necessitate all kinds of verbal jiu-jitsu. See if you can spot the 8 most common types of office communicators--and find out what they're really thinking. READ»

Inside The Libyan Rebels' Mobile-Phone Network

While the world is debating what to do in Libya, the rebels have been getting technical--here's a look inside two mobile-phone networks created by the Libyan rebels to make calls without pesky surveillance and jamming. The best part? Local calls are free.READ»

This Is The Time To Go Your Own Way

Social Media represent change. Change evokes fear and sometimes that fear can paralyze us. Yet, all we need is a better understanding of how we got here in order to plan for where we need to go.READ»

Tracking And Rescuing Firefighters With Disposable "Bread Crumb" Routers

The Department of Homeland Security has unveiled a tiny, disposable router that allows first responders to communicate digitally in emergencies--and could replace two-way radios.READ»

CEOs See Sustainability As Engine For Growth But Industry Sectors Split On Priorities

Despite an overall trend towards seeing sustainability as an opportunity for value creation and business success, there are major differences in perceptions of sustainability between CEOs in different industry sectors, as well as gaps in the level of integration of sustainability achieved in their companies. READ»

AT&T's Cell Phone Tower-In-A-Trunk For Disaster Zones

In emergency situations, establishing reliable comms can be vital for saving lives--but often established grids are taken out by the disaster itself. Enter AT&T's portable cell phone tower.READ»

Gmail's "Shoot First, Apologize Later" Strategy

Our office is buzzing today about the new Gmail feature that recommends people you should CC. For PR people, and I assume a lot of other business people, this feature is a trainwreck waiting to happen.READ»

Tech Bubble 2.0: A Self-Fulfilling Prophecy?

I'm a big believer in the idea of a self-fulfilling prophecy--if you think something enough, or talk about something enough, you'll come to believe it. And maybe even unconsciously let it happen. Alright, I promise I won't ...READ»

Top Three Reasons People Get Bored Reading Your Blog

I think a blog post should be a little more like a conversation. It sure can feel schizophrenic. But most people just want to talk, not be talked at.READ»

What IBM Watson Means for PR

A perfect example of "show, don't tell"--Watson screams geeky tech innovation.READ»

No Ghost in the Machine: The Case for a Social Renaissance, Part 2

Are the next innovations in social dependent on first upending our very premises and expectations?READ»

No Ghost in the Machine: The Case for a Social Renaissance, Part 1

What if the challenge for social media isn't first to invent the future as much as better understand the past?READ»