customer

Mike Wittenstein's One-Pager

Mike Wittenstein — Sun, 30 Nov 2008 21:00:27 -0500

Quick over view of Mike Wittenstein's speaking offerings for 2008/2009.

Speaker Kit for Mike Wittenstein

Mike Wittenstein — Sun, 30 Nov 2008 20:54:22 -0500

Mike Wittenstein's Speaker's Kit 2008/2009

Half Price Food Before Close: Chasing the Charitable Choux

Lynette Chiang — Tue, 25 Nov 2008 17:11:50 -0500

GOODONYA!

That's Aussie for "good for you" to Joe and Chris Miller of Platteville, CO, for letting people help themselves to the leftovers on their harvested field.

In a 'bring your doggy bag' of epic proportions, the invitation attracted over 40,000 scavengers to the Miller's farmlands, literally scraping their land back to the earth's mantle.

Is the Times Travel Section Tone Deaf?

Lynette Chiang — Fri, 21 Nov 2008 02:29:36 -0500

Am I overreacting?

I just picked up the "Travel Winter 2008" issue of the New York Times Style Magazine. You know, that freebie treebie that slides out of the Sunday edition with a thud on the coffee table, its glossy pages demanding a sniff and flick before your brain can handle the real news.

Bio and Interests: Craig Elias

Craig Elias — Sun, 16 Nov 2008 13:14:28 -0500

I am the creator of Trigger Event Selling™ and author of the upcoming book SHiFT! The SILVER BULLET in Sales. For years you have been told there is no such thing as a silver bullet in sales.

Don't Make the Same Mistake as I -- Protect Your Small Business from a Customer's Bankruptcy.

Susan Solovic — Fri, 14 Nov 2008 20:28:22 -0500

More years ago than I’d like to admit, I owned a small advertising and public relations business. When I say small, it was just a few freelancers and me, but that didn’t deter me from going after the big fish. Nope. And I finally caught one.

Barack Obama and the Power of Positive Discrimination

Lynette Chiang — Wed, 05 Nov 2008 12:39:22 -0500

Obama's victory was not just about color - it was all about color. Whether you're black among white, gay among straight, blind among the seeing, one-legged among bipeds, your difference can become your biggest asset. In a world becoming vanilla with fear, Obama's skin color is his not-so-secret "weapon of mass construction".

Plumbing the Depths of Joe the Foreign Policy Expert

Lynette Chiang — Fri, 31 Oct 2008 04:08:38 -0400

WITH THE non-American speaking world marveling at how a would be pipe fitter (to give Google a whole new phrase to index) is doing a real life Chauncey Gardener, let's stop taking his pontifications on foreign policy so seriously, and recognize his real contribution:Joe the Plumber - not Obama or McCain - will save our flagging economy.

Sales of faucets and fixtures are set to soar as the word 'plumbing' and all its contractions are mouthed at potluck dinners and gallery openings.

How to Build Trust & Develop Relationships with Clients and Employees That Last a Lifetime

Dr. Alan Zimmerman — Sat, 18 Oct 2008 18:37:52 -0400

When it comes to customer loyalty, nothing is more important than the trust you develop with your customers. Research from Texas A & M University says if customers see you as being trustworthy and reliable ... and if customers see you fulfilling your promises … then they will become enthusiastic customers for life.

What the world needs now is ... Soft Capitalism

Lynette Chiang — Thu, 09 Oct 2008 17:36:05 -0400

While meandering around the Murray Hill district of Manhattan, I was stopped dead by an intriguing sign: "Sal Anthony, famous Italian chef, has gone raw!"

An Italian Chef going raw? Is that like a Chanel shopper going Goth?

Lessons from an ice-cream lid: 1. Find out what the people want 2. Give them a lot of it

Lynette Chiang — Wed, 24 Sep 2008 17:07:14 -0400

I understand we're heading for a recession.

On not biting the feedback that feeds you

Lynette Chiang — Thu, 04 Sep 2008 17:40:00 -0400

The beauty of being ugly: it sells!

Lynette Chiang — Mon, 25 Aug 2008 05:12:05 -0400

FROM the world stage of Beijing and the uproar over "ugly little girls who can sing"
comes a diverting sequel from the boonies of Mt Isa (Google it, make sure you type in 'Australia').

Entitled "Beauty-disadvantaged singles outcry", sitcom journalism doesn't get much better than this:

REMO: Selling the story, not the stripey thing

Lynette Chiang — Mon, 28 Jul 2008 11:14:26 -0400

MOVIE CLIP: The Galfromdownunder visits REMO

Consumer Perceptions, Manipulation and Molding

Saabira Chaudhuri — Wed, 23 Jul 2008 13:37:52 -0400

Turns out that we as consumers can be easily manipulated -- and it's probably happening far more often that we'd like to imagine. A couple of studies released this year draw attention to this. The first demonstrates that consumers are prone to value high price tags – not always because of any intrinsic quality such as better taste, texture, performance or higher comfort levels that the products bearing these prices possess – but sometimes simply because the price is higher.

Customer Experience

Bernhard Schindlholzer — Tue, 22 Jul 2008 05:53:50 -0400

This group is a plattform for professionals to connect and exchange ideas around for designing and delivering remarkable customer experiences.

Work/Life: Dr Douglas Meyer, the Patient Evangelist

Lynette Chiang — Tue, 08 Jul 2008 13:44:34 -0400

DONATE TO DR DOUGLAS MEYER'S FAVORITE CHARITY

Douglas' family would like to create a functional memorial in his honor. In lieu of flowers, the family would appreciate donations made in his name, Douglas F. Meyer MD, to the "Friends of Sagamore" as he loved children so much, sent
can be sent to the following address:

Sagamore Childrens Psychatric Center
"In Memory of Douglas Meyer, MD"
Friends of Sagamore
c/o Sagamore Children's Center
197 Half Hollow Road

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Fast Talk Question - Could the new milk jug adopted by Wal-mart be the beginning of an era where environmental concerns take pre

Fast Company staff — Wed, 02 Jul 2008 12:22:48 -0400
Could the new milk jug adopted by Wal-mart be the beginning of an era where environmental concerns take precedence over consumer preferences?

Work/Life: "If this is a Senior moment, put me down now."

Lynette Chiang — Tue, 17 Jun 2008 00:49:53 -0400

Spotted downunder during "Seniors Week".

This billboard

What's the first thought that enters your head?

Compare it with the reaction from three of my customers, all in their 60's and 70's:

1. "Shoot me please."

2. "That is so uninspiring."
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Work/Life: Honesty vs Oversharing - the fine copyline

Lynette Chiang — Wed, 28 May 2008 13:34:03 -0400

Undeleted email of the day … View PDF

In a nutshell: a company called REMO asking you to help them with their cash flow problem by buying stuff.

In the fuming pile of spam I pooper scoop each morning, this got momentarily retrieved, because I saw "SOS" in the subject line. It could be a friend in need, or my employer yanking me back to the office, and it doesn't sound like the Treasurer of a Nigerian Bank either.
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Work/Life: TurboTax - crunching words as important as crunching numbers

Lynette Chiang — Tue, 15 Apr 2008 14:01:18 -0400

Last post I detailed my 24-hour worryfest over a TurboTax glitch.

It turned out no more sinister than a doh! from deep in the bowels of Intuit HQ.

The TurboTax damage control unit are all over me now.

Someone saw my mayday on FastCompany and hit DEFCON 10.
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Work/Life: Will the real Turbotax please stand up?

Lynette Chiang — Mon, 07 Apr 2008 19:07:35 -0400

April 9: See UPDATE at the end of this article.

+++
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Work/Life: Stealing vs Spruiking

Lynette Chiang — Mon, 17 Mar 2008 11:24:01 -0400

We've been talking about rigid rules and policies and when it's prudent to nuke 'em with a sprinkle of water and a paper towel.

A related example is what I call copyright overprotection : when protecting one's own turf protects you from attracting people and their purses into your lair. Rather like having a pit bull at the front gate and wondering why you don't get any fan mail.
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Work/Life: When bright, talented young things can endanger your business

Lynette Chiang — Wed, 27 Feb 2008 00:29:25 -0500

Last post I talked about a young tour company director hell bent on enforcing the P(olicy)-word, even at the risk of sending despondent customers away, so they could tell ten others how sad they were.
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Customer Experience FOR REAL

Paige Hall — Sun, 27 Jan 2008 12:13:17 -0500

Discover what this new buzz word really means. Customer Experience is bigger than service, it is about personalizing and addressing customers based on what matters to them. Often, this means moving away from policies and procedures that solely promote a company's self-interest.

Clients have asked me, what is the best way to start understanding this new trend and how it can help us?
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