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Kenan Samms
CUSTOMER   |  1 comment

Be social and the networking will follow.

Oxymoron of the week: 'Let's incorporate social networking".  Just look at that sentence!Incorporate. Social. Like saying,  "Let's engineer some fun." I hear this sentence uttered a lot these days, in corridors, over ...READ»

hhthte
VERIZON   |  1 comment

Will Customer Outrage Ruin Verizon's Smartphone Campaign?

Verizon Wireless is on a roll: its Droid phones are making headlines, advertisements are getting under AT&T's skin, 4G is almost ready to roll and everyone seems convinced the carrier will eventually get the iPhone. But could ...READ»

SALE   |  Comment

Close Too Quick and You Lose Profit

Striving to build a long-term sales career... Build a solid relationship with the customer instead of going for the quick close. READ»

BUSINESS   |  Comment

Please and Thank you

Why don't enough people in this world use the two easiest, and most impact-ful words in our language? READ»

Kenan Samms
CUSTOMER   |  3 comments

Feldenkrais: The slow road to success in the fast lane

I just attended an introductory workshop on the Feldenkrais Method. The movements are slow. Very slow. In a typical "lesson", you move a limb just the tiniest amount, maybe an inch or less, then move it back. Then compare how your ...READ»

Kenan Samms
CUSTOMER   |  6 comments

Megabank Miscalculations: Still treating people like numbers after all these years

Last week in my post about coupon clippers I posted a photo of a sign I came across in Georgia. Once more with feeling: Smile Call customers by their names Thank them for their businessWe all recoil from cheesy and insincere ...READ»

att
AT&T   |  Comment

Dept. of Justice May Investigate AT&T over iPhone Deal

The unusually long contract between Apple and AT&T for the sale of the iPhone may prompt the Department of Justice to look into charging large telecom providers with anticompetitive practices. According to the Wall Street ...READ»

CLIENTS   |  2 comments

How to Build Trust & Develop Relationships with Clients and Employees That Last a Lifetime

If you want your customers to remain loyal... If you want a stronger team at work, you have to build a foundation of trust. Here are 4 Ways to Build Trust, Gain Loyalty & Retain Employees and Customers for Life. READ»

GOALS   |  1 comment

How to Achieve Your Goals with 100% Success Every Time

Four sure-fire ways to achieve success at almost anything every time without failure... READ»

ECONOMY   |  Comment

Holding on Price in a Down Economy

Learn how… maintaining your pricing integrity in a down economy is truly a winning strategy because, in the end, profit margins are higher, the ability to service a customer is better, and the confidence of the salesperson is greater. READ»

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