Service

THE FRONTLINE: YOUR REAL BUSINESS CARD

Arnold Beekes — Tue, 02 Sep 2008 07:43:32 -0400

What most people tend to overlook ins ervice companies is that the customer identifies your company with the way they are treated by your frontline people. If they are treated nice, polite and effective, they think you have a great company. And if they are treated with disinterest and no respect the customer has a negative perception about your company.

Service Innovation

Arnold Beekes — Tue, 26 Aug 2008 05:38:22 -0400

In our vision there is a need for a broad perspective on service innovation. Service innovation will not be successful nor sustainable when you work on it in isolation. This is the case when only a small group of people is involved and when there is a focus on innovation only.

Leave your goodness mark on everything you touch

Fahmi Abdein — Sat, 19 Jul 2008 15:27:44 -0400

Many people go through life unnoticed, and many leave misery and destruction behind. But a special few leave goodness behind.

Some people light-up the room the second they enter it, and many light-up the room when they leave it.

Excellence Starts at the Top

Fahmi Abdein — Mon, 14 Jul 2008 14:14:17 -0400

Have you ever wondered why some companies are exceptional and always on the top? Have you ever thought what makes Sony, Toyota, GE, and Nokia and many others world-class companies? Is it their machines, their systems, or their people? Or is there something else?

Quality People Produce Quality Products

Fahmi Abdein — Sat, 05 Jul 2008 05:28:10 -0400

Did you believe otherwise? Think again! Did you remember that time when you hired Mr. X out of despair, hoping that he might turn to be an OK employee? Do you remember those signs of carelessness you observed while interviewing him? The wrinkled shirt, uncombed hair, and unpolished shoes. And those signs of poor writing skills in his resume.

Welcome

Fahmi Abdein — Fri, 04 Jul 2008 10:29:38 -0400

The idea for this blog came to me after few bad experiences with various International organizations. It seems that no matter where you are, or what size organizations you deal with, bad service and bad quality products are becomming "the norm".

This is a blog where we will discuss issues such as:

World Class Management

Fahmi Abdein — Fri, 04 Jul 2008 10:03:15 -0400

A place where we can exchange ideas and solutions to todays management challenges.

Who Gets “It”?: Salesforce.com Does

Alder Crocker — Sat, 21 Jun 2008 10:00:06 -0400

On the Internet, your process is your brand. Have a good process, and people will keep coming back to buy, read, interact. Have a bad process, and you need to re-think your business or communications goals. Amazon, eBay, GE, iTunes, The New York Times, Google, epicurious.com, all have time-proven advantages over their competitors.

But one of the primary keys to a finely calibrated brand is consistency of message.

Bio and Interests: benett darbeau

benett darbeau — Wed, 30 Apr 2008 08:43:50 -0400

Middle aged and athletic

Boiler Service Blog

Wed, 02 Apr 2008 14:56:09 -0400

What plumbing can teach us about doing business in the 21st Century.