The idea for this blog came to me after few bad experiences with various International organizations. It seems that no matter where you are, or...
A place where we can exchange ideas and solutions to todays management challenges.
On the Internet, your process is your brand. Have a good process, and people will keep coming back to buy, read, interact. Have a bad process,...
Some companies get this, some don't. Maybe the bottom line is good without "wasting" time on happy customers? As Merlin Mann once...
Discover what this new buzz word really means. Customer Experience is bigger than service, it is about personalizing and...
John Inman-Expert in human & organizational development Leadership Mission: ...
Did Google declare certain blogs as spam just to silence Barack Obama’s critics?
Question suggested by Fast Company staff
