When you can attribute a 20% revenue gain to a customer centric culture or program, you get noticed. And that's exactly what happened to several Voice of the Customer thought leaders during the annual Allegiance Engage Summit 2011 in Deer Valley, Utah. READ»
Last month, Google added a new feature to its homepage that enabled users to select a background image. Google included a gallery of professional photos to choose from, including those by famous artists and National Geographic. ...READ»
We've already told you how to survive the contract war between Blockbuster and Netflix--now Blockbuster CEO Jim Keyes (who since joining the struggling company in 2007 has seen its stock plunging to around 30 cents a share and ...READ»
How do you define customer? How do you handle requests for refunds? Are you willing to lose a future customer over a $60 refund when they have spent thousands with you over the years?READ»
If you find yourself short on talent necessary to grow your business consider these benefits of augmenting your existing staff with temporary marketers...
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IBM has developed new software that uses advanced analytics in an attempt to improve customer satisfaction with call centers. RAMP, or Realtime Analytics Matching Platform, brings two sets of data--that of the caller and that of the ...READ»
Keep the customer passionate:Customer satisfaction is only the start of the customer relationship. Customer loyalty is where the serious money is made.Let me explain using two examples. I had a problem with my phone ...READ»
It should come as no surprise to smartphone users, but a customer satisfaction survey recently performed by JD Power has smartphones scoring higher than their limited-tech dumbphone siblings. And, of course, Apple's cellphone is the ...READ»
Recently, I heard someone saying: “Innovation isn’t about saying
‘yes’, it’s about saying ‘no’ to everything but the most essential
features.” At the time, I quietly thought to myself that this person
just ...READ»
