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 <title>growth</title>
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 <title>Steps to realign an organization around key goals and objectives and avoid the deleterious effects of a recession</title>
 <link>http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/steps-realign-organization-around-key-goals-and-objectiv</link>
 <description>&lt;p&gt;I have been preaching since the beginning of the year that you need to have a well documented strategy with well thought-out supporting goals and objectives to ensure your employees are doing the right things to move your organization forward.  I even wrote a blog articulating the difference between a goal and an objective.  I was surprised by the number of emails I received from readers stating that they never really understood the difference between the two.&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/steps-realign-organization-around-key-goals-and-objectiv&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/taxonomy/term/241">change management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/16">Innovation</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1770">lean</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/3952">Lean Six Sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/114">management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/2239">recession</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1769">six sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1682">strategic consulting</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1710">strategic planning</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/4">Leadership</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/5">Management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/9">Work/Life</category>
 <node>898906</node>
 <pubDate>Mon, 23 Jun 2008 21:34:05 -0400</pubDate>
 <dc:creator>Dan Feliciano</dc:creator>
 <guid isPermaLink="false">898906 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>Customer Loyalty and Retention</title>
 <link>http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/customer-loyalty-and-retention</link>
 <description>&lt;p&gt;In the book titled, Double Digit Growth author Michael&lt;br /&gt;
Treacy identifies a handful of factors that have been associated with double&lt;br /&gt;
digit growth. One of the factors is customer retention.  Probably, not a&lt;br /&gt;
surprise to most of you. However, the question is how do you retain customers&lt;br /&gt;
and which customers do you retain?&lt;/p&gt;
&lt;p&gt;I, for example, tend to be brand loyal.  For some&lt;br /&gt;
unknown reason to me, I believe that if I purchase products of the same brand the&lt;br /&gt;
products will be compatible with one another. Moreover, it’s my ridiculous&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/customer-loyalty-and-retention&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tags/customer-loyalty">customer loyalty</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/16">Innovation</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1770">lean</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/3952">Lean Six Sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/114">management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1769">six sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1682">strategic consulting</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1710">strategic planning</category>
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 <category domain="http://www.fastcompany.com/taxonomy/term/5">Management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/8">Social Responsibility</category>
 <node>892616</node>
 <pubDate>Tue, 17 Jun 2008 19:32:53 -0400</pubDate>
 <dc:creator>Dan Feliciano</dc:creator>
 <guid isPermaLink="false">892616 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>Human Potential at the Office</title>
 <link>http://www.fastcompany.com/profile-blog/human-potential-office</link>
 <description>&lt;p&gt;Is it possible to help employees achieve personal fulfillment while in the workplace? Can self actualization be encouraged and linked to collective growth? Can the inevitable stress associated with productivity, dealines and budgets lead a human being toward transcendence and a deep appreciation for life in general? &lt;/p&gt;
&lt;p&gt;Is this even a meaningful idea? Or is it too much to ask?&lt;/p&gt;
&lt;p&gt;There is a growing body of evidence that suggests tht  employees want access to philosophy, spiritual rituals and therapy as a means of coping with the dead weight of workaday stress.&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/profile-blog/human-potential-office&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/tags/personal-growth">personal growth</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/4">Leadership</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/9">Work/Life</category>
 <node>890057</node>
 <pubDate>Sat, 14 Jun 2008 11:39:43 -0400</pubDate>
 <dc:creator>Lynn Hinderaker</dc:creator>
 <guid isPermaLink="false">890057 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>Ideal Client Mix</title>
 <link>http://www.fastcompany.com/blog/nick-rice/bridging-gap/ideal-client-mix</link>
 <description>&lt;p&gt;The more I learn about small businesses, the more I’m surprised about the shaky foundation on which they build their businesses. Owners risk so much for their  yet they often put themselves at greater risk because they choose not to market consistently.&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/nick-rice/bridging-gap/ideal-client-mix&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/taxonomy/term/261">advertising</category>
 <category domain="http://www.fastcompany.com/tags/bni">bni</category>
 <category domain="http://www.fastcompany.com/tags/client-mix">client mix</category>
 <category domain="http://www.fastcompany.com/tags/direct-mail">Direct Mail</category>
 <category domain="http://www.fastcompany.com/tags/direct-marketing">direct marketing</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/2316">email marketing</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/tags/ideal-client">ideal client</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1876">Lead</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/19">Marketing</category>
 <category domain="http://www.fastcompany.com/tags/marketing-message">marketing message</category>
 <category domain="http://www.fastcompany.com/tags/referrals">referrals</category>
 <category domain="http://www.fastcompany.com/tags/response-rate">response rate</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/313">strategy</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/5">Management</category>
 <node>848562</node>
 <pubDate>Thu, 08 May 2008 16:48:57 -0400</pubDate>
 <dc:creator>Nick Rice</dc:creator>
 <guid isPermaLink="false">848562 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>Stop Self-Sabbotage NOW!</title>
 <link>http://www.fastcompany.com/blog/joyce-k-reynolds/businesscoachblogger/stop-self-sabbotage-now</link>
 <description>&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/joyce-k-reynolds/businesscoachblogger/stop-self-sabbotage-now&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tags/business-enhancement">business enhancement</category>
 <category domain="http://www.fastcompany.com/tags/business-solutions">Business solutions</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/2">Innovation</category>
 <category domain="http://www.fastcompany.com/tags/stop-self-sabotage">stop self-sabotage</category>
 <category domain="http://www.fastcompany.com/tags/strategic-development">strategic development</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/4">Leadership</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/5">Management</category>
 <node>842951</node>
 <pubDate>Mon, 05 May 2008 13:19:52 -0400</pubDate>
 <dc:creator>Joyce K Reynolds</dc:creator>
 <guid isPermaLink="false">842951 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>MY Bad Mood.</title>
 <link>http://www.fastcompany.com/blog/joyce-k-reynolds/businesscoachblogger/my-bad-mood</link>
 <description>&lt;p&gt;Most of us are familiar with the concept of Emotional Intelligence.  You know, the evaluation system made popular by researchersPeter Salovey and John D. Mayer involving the ability to monitor - and presumably adjust - not only our own feelings and emotions but those of others.&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/joyce-k-reynolds/businesscoachblogger/my-bad-mood&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/tags/business-enhancement">business enhancement</category>
 <category domain="http://www.fastcompany.com/tags/business-solutions">Business solutions</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/2">Innovation</category>
 <category domain="http://www.fastcompany.com/tags/stop-self-sabotage">stop self-sabotage</category>
 <category domain="http://www.fastcompany.com/tags/strategic-development">strategic development</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/4">Leadership</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/5">Management</category>
 <node>803712</node>
 <pubDate>Mon, 14 Apr 2008 14:34:44 -0400</pubDate>
 <dc:creator>Joyce K Reynolds</dc:creator>
 <guid isPermaLink="false">803712 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>BusinessCOACHBlogger</title>
 <link>http://www.fastcompany.com/profile-blog/businesscoachblogger</link>
 <description>&lt;p&gt;Business Discussions and Solutions&lt;/p&gt;
</description>
 <category domain="http://www.fastcompany.com/tags/business-enhancement">business enhancement</category>
 <category domain="http://www.fastcompany.com/tags/business-solutions">Business solutions</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/2">Innovation</category>
 <category domain="http://www.fastcompany.com/tags/stop-self-sabotage">stop self-sabotage</category>
 <category domain="http://www.fastcompany.com/tags/strategic-development">strategic development</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/4">Leadership</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/5">Management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/9">Work/Life</category>
 <node>803243</node>
 <pubDate>Mon, 14 Apr 2008 11:49:43 -0400</pubDate>
 <dc:creator>Joyce K Reynolds</dc:creator>
 <guid isPermaLink="false">803243 at http://www.fastcompany.com</guid>
</item>
<item>
 <title> You don’t need Change Acceleration Process (CAP) training… you need organizationally defined measured communicated, aligned goa</title>
 <link>http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/you-don%E2%80%99t-need-change-acceleration-process-cap-training%E2%80%A6</link>
 <description>&lt;p&gt;&lt;em&gt;You don’t need Change Acceleration Process (CAP) training… you need organizationally defined measured communicated, aligned goals and objectives!&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;A friend of mine mentioned that his organization was engaging a consulting group to do CAP training for all it’s employees. Please!!&lt;/p&gt;
&lt;p&gt;Listed below are some commonly accepted definitions / explanations of CAP;&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/you-don%E2%80%99t-need-change-acceleration-process-cap-training%E2%80%A6&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/taxonomy/term/241">change management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/16">Innovation</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1770">lean</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/3952">Lean Six Sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/114">management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1769">six sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1682">strategic consulting</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1710">strategic planning</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/4">Leadership</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/5">Management</category>
 <node>796226</node>
 <pubDate>Thu, 10 Apr 2008 01:32:32 -0400</pubDate>
 <dc:creator>Dan Feliciano</dc:creator>
 <guid isPermaLink="false">796226 at http://www.fastcompany.com</guid>
</item>
<item>
 <title>Why are Goals and Objectives Important?</title>
 <link>http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/why-are-goals-and-objectives-important</link>
 <description>&lt;p&gt;You see it, hear it, read it, and often repeat it, “…the economy is doing down the drain, … competition is fiercer than ever and cutting into our profits, … lay offs are eminent, … you need to do more with less, and blah, blah, blah!”&lt;/p&gt;
&lt;p&gt;So what are you doing to ensure your organization’s survival!  Are you just complaining about the situation you got yourself into or have you decided to take a logical rational approach to improve your survival?&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/why-are-goals-and-objectives-important&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/taxonomy/term/241">change management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/16">Innovation</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1770">lean</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/3952">Lean Six Sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/114">management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1769">six sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1682">strategic consulting</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1710">strategic planning</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/4">Leadership</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/5">Management</category>
 <node>795028</node>
 <pubDate>Wed, 09 Apr 2008 11:45:14 -0400</pubDate>
 <dc:creator>Dan Feliciano</dc:creator>
 <guid isPermaLink="false">795028 at http://www.fastcompany.com</guid>
</item>
<item>
 <title> Do you know the difference between a goal and an objective?</title>
 <link>http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/do-you-know-difference-between-goal-and-objective</link>
 <description>&lt;p&gt;As a consultant, I have the fortunate opportunity, or misfortune depending on your perspective, to review many organizations’ goals, objectives, and supporting initiatives.  Despite the size of the organization, it’s obvious that most organizations large and small, public or private don’t understand the difference between a goal and an objective.&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.fastcompany.com/blog/dan-feliciano/lean-six-sigma-rock-star/do-you-know-difference-between-goal-and-objective&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <category domain="http://www.fastcompany.com/taxonomy/term/241">change management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1765">growth</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/16">Innovation</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1770">lean</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/3952">Lean Six Sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/114">management</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1769">six sigma</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1682">strategic consulting</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/1710">strategic planning</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/4">Leadership</category>
 <category domain="http://www.fastcompany.com/taxonomy/term/5">Management</category>
 <node>776233</node>
 <pubDate>Sun, 30 Mar 2008 22:17:04 -0400</pubDate>
 <dc:creator>Dan Feliciano</dc:creator>
 <guid isPermaLink="false">776233 at http://www.fastcompany.com</guid>
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