Zappos.com | Fast Company

ISMs: What Values Are Found in Your Company Culture?

BY Josh LinknerMon Feb 28, 2011

In the midst of economic catastrophe, a new breed of hyper-growth companies emerged. Despite a global recession and financial meltdown, companies like Facebook, Zappos, and Google enjoyed meteoric growth and profits. The common threads of their success are powerful ISM's-- shared cultural philosophies of business that enable breakaway results.READ»

CUSTOMER EXPERIENCE | Comment

Differentiate Your Business: Improve Your "Over the Phone" Customer Experience

BY Shawn GrahamThu Aug 19, 2010

Many companies obsess over their customer experience, creating a fancy Web site, finding the right furniture for their reception area, and investing a ton of time and money implementing a CRM system to track customers' preferences and shopping patterns. And how many companies spend the same amount of time and effort managing their "over the phone" customer experience?READ»

BOARD STRATEGY | Comment

Seven Wealth Builders That Most B2B Companies Ignore

BY Lisa NirellWed Aug 18, 2010

Many firms are still smarting from a very tough recession, and feel like they are on life support. These seven criteria will help keep your company out of the emergency room.READ»

ZAPPOS | Comment

Zappos' Best Customers Are Also the Ones Who Return the Most Orders

BY Addy DugdaleTue Apr 13, 2010

Some heartening news for retailers who have a high returns rate from their online customers: The more goods a customer returns, the better he or she could be for your business. That's what online shoe store Zappos has found. People ...READ»

INNNOVATION | Comment

Email Discussion is the New Customer Newsletter

BY Valeria MaltoniMon Nov 10, 2008

It works because it’s customer-made. Can anyone tell me how to stretch a pair of boots? This is a question I could have easily asked. A life-long athlete and runner, my calves never seem to fit in the fashionable styles. Instead, it ...READ»