http://www.fastcompany.com/tag/zapposcom The taxonomy view with a depth of 0. en http://www.fastcompany.com/blog/valeria-maltoni/customer-conversation/how-email-discussion-new-customer-newsletter <p>It works because it’s customer-made. Can anyone tell me how to stretch a pair of boots? This is a question I could have easily asked. A life-long athlete and runner, my calves never seem to fit in the fashionable styles. Instead, it was asked by a customer of Zappos.com to other customers in the <a href="http://www.zappos.com/digest.zhtml#g" target="_blank">Daily Shoe Digest</a> - Zappos.com e-mail discussion list, sent three times per week.</p> <p><a href="http://www.fastcompany.com/blog/valeria-maltoni/customer-conversation/how-email-discussion-new-customer-newsletter">read more</a></p> innnovation Conversation Agent customer service Marketing social media customer conversation conversation Zappos.com Innovation Mon, 10 Nov 2008 06:32:04 -0500 Valeria Maltoni 1075547 at http://www.fastcompany.com