http://www.fastcompany.com/tag/kelmar The taxonomy view with a depth of 0. en http://www.fastcompany.com/magazine/129/made-to-stick-i-love-you-now-what.html <!--paging_filter--><p> <strong>Your frustrations</strong> feed a lot of families. In America alone, there are about 2.7 million call-center employees who are standing by ready to soothe you. That's roughly the population of Kansas. But what if you've got joy in your heart? Good luck finding someone who cares. In essence, there's a state full of people who exist to handle our complaints and, at best, a canoe full of people to handle our compliments. Why do companies make it so hard for us to say thank you? </p><p><a href="http://www.fastcompany.com/magazine/129/made-to-stick-i-love-you-now-what.html">read more</a></p> Made to Stick Christina Kelly lack of recognition American Airlines applause How of Happiness Company Praise Sonja Lyubomirsky Kelmar Innovation Careers Wed, 17 Sep 2008 01:31:07 -0400 Dan & Chip Heath 1007055 at http://www.fastcompany.com