I Just IM'd to Say "I Love You"

American Greetings, the 101-year-old cardmaker, uses social-networking widgets and instant messaging to reach the younger audience it desperately needs. READ»

• Google's Surfing Safari
• When The Giving Gets Tough

Order Versus Chaos

Duncan Watts's research tells advertising execs precisely what they don't want to hear: All their clever (and lucrative!) targeted viral campaigning may ultimately be less effective than good old mass marketing.READ»

Transit Check

A Chatter parable about the value of estimates, the setting of expectations, and the wisdom of saying a bit too much, too soon.READ»

Office Handbook

Chapter 55: Excused AbsencesREAD»

You Talking To Me?

Talk is cheap? Think again.READ»

The Corporate Shrink

Greed, rivalry, and other delights of the bonus season; thawing out a fear of cold calling.READ»

Office Handbook

Chapter 12: Holiday FestivitiesREAD»

All of Us Are Stuck on Suck-Ups

We all hate suck-ups. So why do we surround ourselves with them?READ»

Office Handbook

Chapter 27: Conference CallsREAD»

Give Yourself A Chance

The stories that we tell about ourselves can turn into traps.READ»