UserVoice, a San Francisco-based customer feedback startup I've been working with for a while just came back from the O’Reilly Media and TechWeb Gov 2.0 Showcase in Washington, DC. What was a tech company doing at a government ...READ»
If you’re in a customer-focused business (and really, who isn’t?), you’re always looking for feedback. How was their experience when they entered your store? Were they able to easily navigate your website? Wal Mart (who knew ...READ»
When it comes to customer feedback, you usually only hear from the people who really love you or the ones who really hate you but generally not from those who land somewhere in the middle. And, somehow, the negative always seems to ...READ»
