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FC Now Staff Blog | October 16, 2008 7:00 pm | 3 recommendations

Just Say No: Why AOL's Infamous Customer Service Debacle has Become the Ultimate Marketing Cliche

| posted by Adam Penenberg

We have advice for anyone planning to write a book on marketing—and there are scads out there, with pithy titles like ...

desktopblog.aol.com

| by Laura Peterson

On the official AOL Desktop product blog, Laura Peterson (the product lead who happens to also be an actual human being) shares news, tips, and...

Member Blog | August 13, 2008 4:20 am | 1 recommendation

AOL’s Bad Service Inspires a Startup

| posted by Francisco Dao

If you’ve ever been thwarted in your attempts to reach a live customer service agent by Byzantine phone menus that led you in circles, then...

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Member Blog | July 21, 2008 12:13 pm | 1 recommendation

SoCal Tech – The Undiscovered Country

| posted by Francisco Dao

When Mike Macadaan, a Silicon Valley based designer at AOL, decided to throw a tech exhibition, you’d think he would have done it locally....

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Member Blog | March 14, 2008 11:58 am | 0 recommendations

AOL Buys Social Network Bebo

| posted by April Joyner

Yesterday, AOL announced its pending acquisition of Bebo, the third largest social network in the...

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Member Blog | February 15, 2008 11:57 am | 1 recommendation

Who Does Yahoo! Want to Wrangle?

| posted by April Joyner

Yahoo! has been in talks with both ...

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People-powered Search in Action

| by Fast Company staff

Jason Calacanis founded Silicon Alley Media and sold Weblogs Inc. to AOL for $25 million. For his third act, he returns to the Web with a search...

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