Culture, like brand, is misunderstood and often discounted as a touchy-feely component of business that belongs to HR. It's not intangible or fluffy, it's not a vibe or the office décor. It's one of the most important drivers that has to be set or adjusted to push long-term, sustainable success.READ»
Last year saw the explosion of deals companies trying to duplicate the success of first-mover Groupon. Now we're starting to see some froth in the "peer-to-peer accommodation" market.
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Needing just $50,000 more dollars to help the Summit Series protect a 70-square-mile section of the Caribbean, today the Zappos founder is offering $25,000 if people on the Internet will match him.READ»
The good news is that many of us will live to be over 100 years old. The challenge will be--and already is--preparing ourselves for new jobs as technology advances and markets change. This requires workforce training and education on ...READ»
When Jane McGonigal suffered a traumatic brain injury in 2009, she created a game, "SuperBetter," to help herself heal. Today, she unveiled a new platform, SuperBetter, to help others cure what ails them, from obesity to a broken leg to addiction.READ»
After achieving meteoric success with his buy-one-give-one model of shoe retailing, the Toms founder is reflecting on what other businesses can do to give back--and even giving back a little more himself.READ»
At a time when we are constantly being told to value the new and the different, it may come as a surprise to learn that the standard, the shared and the common can be strong drivers of transformation. In fact, many of the innovations ...READ»
At the World Innovation Forum, one of the presenters was Tony Hsieh, CEO of Zappos. He talked a lot about happiness, what makes Zappos one of the top workplaces and, I think, a great place to buy from.READ»
Rumor has it that we're becoming a service-based economy. Some say we'll be a country doing nothing else in the not-so-distant future. While I don't buy into that extreme, if it's remotely close to the truth, then most of us have an enormous amount of work to do. READ»
Today, any brand has a potential army of credible, unpaid spokespeople that are willing to work on its behalf. And this army is the exact same group of people who are willing to work against it.
This is the new world of what I ...READ»
Companies have begun to worry that their automated call centers have left their customers frustrated, dissatisfied, even angry. In a slow-growth environment, where, one presumes, satisfying every customer is more important than ever, how are companies responding to the limits of these automated lines? READ»
WebMD's revenue is now approaching $500M per year, nearly twice its revenue four years ago. It is facing an evolutionary challenge that all breakthrough companies wrestle with at some time before they reach $1 billion in revenue: how do they become a large firm without losing the entrepreneurial behaviors that got them here?READ»
Nobody has ridden skateboarding to moguldom like Tony Hawk, who traces his unlikely journey in a new book, How Did I Get Here? The Ascent of an Unlikely CEO.READ»
A new study by Harris Interactive and Tealeaf shows that online retailers lost as much as $44 billion last year due to poor online customer experiences.READ»
