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Culture Eats Strategy For Lunch

Culture, like brand, is misunderstood and often discounted as a touchy-feely component of business that belongs to HR. It's not intangible or fluffy, it's not a vibe or the office décor. It's one of the most important drivers that has to be set or adjusted to push long-term, sustainable success.READ»

Airbnb Clones Making 2012 The Year Of Peer-To-Peer Accommodations

Last year saw the explosion of deals companies trying to duplicate the success of first-mover Groupon. Now we're starting to see some froth in the "peer-to-peer accommodation" market. READ»

Living And Working To 100

The good news is that many of us will live to be over 100 years old. The challenge will be--and already is--preparing ourselves for new jobs as technology advances and markets change. This requires workforce training and education on ...READ»

Gamer Heal Thyself With Jane McGonigal's SuperBetter

When Jane McGonigal suffered a traumatic brain injury in 2009, she created a game, "SuperBetter," to help herself heal. Today, she unveiled a new platform, SuperBetter, to help others cure what ails them, from obesity to a broken leg to addiction.READ»

Toms Shoes CEO Blake Mycoskie On Social Entrepreneurship, Telling Stories, And His New Book

After achieving meteoric success with his buy-one-give-one model of shoe retailing, the Toms founder is reflecting on what other businesses can do to give back--and even giving back a little more himself.READ»

Tony Hsieh's HQ (Happiness Quotient)

At the World Innovation Forum, one of the presenters was Tony Hsieh, CEO of Zappos. He talked a lot about happiness, what makes Zappos one of the top workplaces and, I think, a great place to buy from.READ»

Moxsie Goes Old School To Offer Personalized Shopping Experience

Who says to innovate, you have to pile on more technology? Sometimes a personal touch is the game-changer.READ»

Zappos' Tony Hsieh Delivers Happiness Through Service and Innovation

To call Zappos an online shoe store takes away from the brilliance behind the 12-year-old e-commerce powerhouse. READ»

Love Thy Customer

Rumor has it that we're becoming a service-based economy. Some say we'll be a country doing nothing else in the not-so-distant future. While I don't buy into that extreme, if it's remotely close to the truth, then most of us have an enormous amount of work to do. READ»

Press "3" If Automation Is Making You Crazy

Companies have begun to worry that their automated call centers have left their customers frustrated, dissatisfied, even angry. In a slow-growth environment, where, one presumes, satisfying every customer is more important than ever, how are companies responding to the limits of these automated lines? READ»

The Perfect Balance: Blending Flexibility and Consistency

WebMD's revenue is now approaching $500M per year, nearly twice its revenue four years ago. It is facing an evolutionary challenge that all breakthrough companies wrestle with at some time before they reach $1 billion in revenue: how do they become a large firm without losing the entrepreneurial behaviors that got them here?READ»

Nissan's Social Media Strategy: Hire "Nobodies"

To launch its new line of Juke cars, Nissan is entrusting its brand to "two relatively unknown men with zero celebrity status." Here's why.READ»

TONY HAWK   |  Comment

Tony Hawk Talks Business in His New Book

Nobody has ridden skateboarding to moguldom like Tony Hawk, who traces his unlikely journey in a new book, How Did I Get Here? The Ascent of an Unlikely CEO.READ»

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Infographic: Online Retailers' $44 Billion Customer Experience Problem

A new study by Harris Interactive and Tealeaf shows that online retailers lost as much as $44 billion last year due to poor online customer experiences.READ»

The Human Billboard Talks Twitter, T-Shirts, and the Conan O'Brien Brand

Jason Sadler, founder of I Wear Your Shirt, discusses social media for our Influence Project.READ»