While some shortsighted organizations have cut back on customer service there are organizations that continue to create the kind of extraordinary experiences for their customers that ensure repeat business. The Kimpton Hotels and ...READ»
I’m stunned – and so are they!
My job sometimes requires me to see the dark underbelly of managing in the time of the WorkQuake™. But. Fortunately, nothing any of my clients have ever done even comes close to these two ...READ»
I seldom pass along links to videos, but this is one that I think every person in business and every employee in the workplace needs to see. Why? Because we get so caught up in the day-to-day struggles of running a business and ...READ»
One of the Graduate Classes I teach is "Communications." This is an email from a former student that highlights the need for Companies to realize the ongoing requirement to engage Employees in an honest dialogue ...READ»
This recent blog post by Seth Godin highlights the reasons why I blog: I've got something to say - but I don't know it's value to each reader. Each time my finger hovers above the "post" button, I have a moment of ...READ»
I’m a big fan of the 80/20 Rule. The 80/20 Rule (also known as the Pareto Principle) means that 20 percent of something is responsible for 80 percent of the results (i.e. 20 percent of the workforce provides 80 percent of ...READ»
Global consulting firm Hay Group's Employee Free Choice Act Survey found that "Companies recognize that if EFCA passes it will have an impact on their business, but few are being proactive...," said Richard Fine of the Hay ...READ»
Just read the Inc. Magazine article about how Springfield ReManufacturing Corp. and CEO Jack Stack ("The Great Game of Business") are weathering the latest manifestation of the WorkQuake(tm) - the Recession.
Stuff Mr. ...READ»
In this time of uncertainty every Company needs a Strategic Plan that points to future certainty and calm the nerves of everyone in the organization. But even in a bad economy a Strategic Plan should help the Company achieve ...READ»
According to the American Psychological Association stressis costing US businesses 300 Billion Dollars.Millions of people are stressed out like never before.Companies have gone out of business, there have been massive lay-offs, and ...READ»
Several weeks ago I got a frantic call from a client because Employees were considering joining a union. This is a good Employer, but there were workplace issues that Management did not know about. I put Management in ...READ»
As President Obama approaches his 100th day in office (April 29th), he is being criticized for trying to do too much to fast. But is that even possible? During a crisis can a leader actually be to fast and to furious? While I ...READ»
One of the first things I tell managers and supervisors in my workshops is that they are under constant scrutiny by the workforce - everyday and in everyway. Everyone in their workgroup/department is always ...READ»
I confess that there are some weekends where I sit at my computer writing or researching for hours to meet client deadlines or catch up on work. The last time I did this, a colleague who knew I consulted on life/work balance issues ...READ»
Communicate? We’ve Already Done That!Last week I conducted Employee Focus Groups for a client and the number one issue raised by the 80 Employees in the Focus Groups was the lack of ongoing communication with management. While the ...READ»
Communicate? We’ve Already Done That!Last week I conducted Employee Focus Groups for a client and the number one issue raised by the 80 Employees in the Focus Groups was the lack of ongoing communication with management. While the ...READ»
When I told a colleague that I was going to take two extra days for myself in the interest of life/work balance after I was done working in Florida, she was aghast. “How can you consider that life/work balance when it means ...READ»
April 1, 2008: Protesting job cuts, French union workers held four bosses hostage for more than 24 hours at a Caterpillar plant. Last week, workers at a French 3M plant held the company boss hostage for two days, and earlier this ...READ»
There’s no real hourly formula for life/work balance. There are “experts” who will give you algebraic equations on how to spend your time. We can get the formula and use it to have non-work time, but if we spend our ...READ»
OMG I! The national unemployment rate was 8.1 percent in February, up from 7.6 percent in January and from 4.8 percent last year http://www.bls.gov/mls. OMG II! Discrimination charges filed with the Equal Employment Opportunity ...READ»
Sometimes the whole world feels out of balance. I have to tell myself that I’m not the whole world nor does the world revolve around me in my private world. But within my private world I can still have a sense of balance, no ...READ»
I’m at the airport on my way to Las Vegas to facilitate a program on Stress Management in These Stressful Times for hotel executives, and I’m feeling really stressed. In fact at this moment sitting in the airport is like a ...READ»
The Employee Free Choice Act was introduced in the House and Senate on March 10. The top priority of organized labor, the bill would force Companies to recognize a union when a majority of Employees sign authorization cards. Under ...READ»
Just when I think Companies are truly – if reluctantly – giving up Command & Control Management, along comes “the Great Recession” and Command & Control once again rears its ugly and destructive head! But ...READ»
Remember the “good old days” before the current recession? The “good old days” when operations were short handed all the time? When the replacements HR could find were not a “fit”, but supervisors and ...READ»
