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total quality management

Hotel chains have a lot to learn from the web

Hotels need to learn from web concepts like web analytics, user behavior pattern analysis and creating unique visitor experiences. READ»

The lessons of Total Quality Management

Every manager knows that appearances should match the realities of the business or other organisation. What do users of your products and services think about these offerings and the experience of using them, and, how do these real ...READ»

Leave your goodness mark on everything you touch

Many people go through life unnoticed, and many leave misery and destruction behind. But a special few leave goodness behind.   Some people light-up the room the second  they enter it, and many light-up the room when they ...READ»

Excellence Starts at the Top

Have you ever wondered why some companies are exceptional and always on the top? Have you ever thought what makes Sony, Toyota, GE, and Nokia and many others world-class companies? Is it their machines, their systems, or their ...READ»

Quality People Produce Quality Products

Did you believe otherwise? Think again! Did you remember that time when you hired Mr. X out of despair, hoping that he might turn to be an OK employee? Do you remember those signs of carelessness you observed while interviewing him? ...READ»

Welcome

The idea for this blog came to me after few bad experiences with various International organizations. It seems that no matter where you are, or what size organizations you deal with, bad service and bad quality products are ...READ»