Managing the supply chain for retail stores located in big cities creates the need for more retail-focused, best-of-breed productivity platforms to enhance store inventory management, sales tracking, and automated replenishment. READ»
The online retailer has sold out of the latest incarnation of its e-book reader for the second time this month, but this time no more of the devices will ship for at least four to six weeks.READ»
When it comes to sustainability, it's hard to be the world's largest public corporation. It oftentimes means tripling or quadrupling the green efforts of other large corporations just to get the same results. And according to its ...READ»
McDonald's french fries are crunchy, delightfully salty, and covered in pesticides. That last point may not be true for much longer now that the company has agreed to survey and promote best practices in potato pesticide use ...READ»
It's hard to evaluate the benefits of switching from corrugated packaging to reusable packaging, besides the obvious sustainability bonus points. But let's be real---the bottom line is what really matters to most companies, which ...READ»
Ocean Spray 100% Cranberry Juice has more sugar than a can of Coke? Beef has a carbon footprint three times the size of chicken? Companies like Nestle and Dole have been implicated for labor rights violations recently? That's what ...READ»
How are you thinking about addressing increasing commodity costs? Are their opportunities to hedge? Share your top ideas for improving supply chain performance in the face of extradorinary cost escalation.READ»
In my last post I talked about how the customer experience usually starts far before they choose to contact customer support. In many cases the customer experience has already been tarnished before they begin looking for a ...READ»
In my previous post talking about 'Measure' I introduced you to a company called Clickfox (www.clickfox.com) The more I speak with them the more I realize how far the 'Customer Experience' can be taken. She shared with me how a ...READ»
When implementing consistent products and services across multiple channels, it is important to think about how you will measure the success. Customer behavior is both an art and a science and requires the review of results. You ...READ»
When considering offering your products and services across multiple channels, it is very important to ensure that all of the channels allow for the same activities. Many companies who already have an IVR and Call Center will ...READ»
Many companies identify the channels that they are going to use and then add entire departments to handle the new channel. I have seen departments responsible for processing fax orders, another for managing e-mail orders and a ...READ»
Companies are recognizing the importance of getting in front of their customers and that the amount of time that a customer will pay attention is limited. Companies are leveraging the different channels as an opportunity to speak ...READ»
Many errors that companies make when converting a traditional IVR to a voice application is that they keep the same tree structure. Many customers hate IVR’s because not everyone thinks in a methodical, structured way and do not ...READ»
Are you listening to your customers (including their complaints)? Some companies despise their problem customers and wish they would go away. Companies changing the game of customer service are listening to their customers and ...READ»
If you cannot answer this question, chances are you are losing them and do not know it. To know more about your customer you have to spend time analyzing your customer information. Items such as demographics, behavioral trends ...READ»
Just about everything offered in the marketplace today has become a commodity. There are more and more suppliers offering similar, if not the same products. As a business, it has become more difficult to differentiate yourself ...READ»
