"We're having problems with TurboTax online. In process bringing back the experience u expect. Updates 2 follow" read TurboTax's tweet, after users had problems with its software. The system was fixed within 10 minutes.
We live in a time where a mobile app can cater to every aspect of daily life, but the system is built on a hodgepodge of competing frameworks. Should we be investing more energy in a long-term set of standards?