Urban delivery hero Seamless did yeoman's work post-Sandy keeping customers connected to restaurants still able to deliver. CEO Jonathan Zabusky tells us how great contingency plans—boring as they sound—can stave off customer-service disasters, and even inspire delight.
My Offers taps what AmEx calls the "spend graph" to give cardmembers access to deals and discounts at nearby merchants. And it knows your mom couldn't care less about getting 50% off tickets to a three-day electro-fest.
The online service has simplified ordering out for all kinds of people, but corporate giants like Morgan Stanley make up a significant portion of Seamless's customer base. For some bankers who've learned how to game the web system, everything on the menu—and off—is gratis.
Seamless CEO Jonathan Zabusky says roughly 50% of the restaurants his service works with are still taking orders via fax machine. But a new iPad app could make the online food-ordering process even more, yes, seamless.