With Google and Palantir, the tech company is creating one of the world's largest databases of human trafficking information. Palantir and Salesforce are offering analytics and data integration tools to three non-profits, which operate anonymous call centers to track human trafficking and contemporary slavery.
A clutch of billion-dollar startups are bent on acquiring talent and tech they don't want to build from scratch. Fast Company asked both a buyer (Salesforce) and a seller (Wibiya, bought by Conduit) to share some best practices for acquiring, merging, and becoming more profitable (and happier) than ever.
Desktop software is sold "by the seat." But a "by the hour" pricing structure offered by cloud-based apps means smaller businesses can put everyone on customer support—even the CEO or the weird guy clinging to his red stapler.
Today the company is launching a new social insights platform, SocialHub, that integrates Radian6 into Salesforce's core CRM software. This enables businesses to keep real-time tabs on their customers, to monitor the positive and negative aspects of online dialogue about their brand, and to respond in kind.