If you want to whip your business into fighting shape, take a cue from seasoned athletes. Here's how to make sure your company doesn't get passed by its competitors.READ»
Survey after survey shows that employees are primed and ready to flee, the moment a better offer comes along. Yet, most employers are doing little to prevent this from happening.READ»
Customer service level is a core measure of company performance. This measure seems completely obvious: after all, if you increase your line-fill or case-fill from 94% to 96%, your customers will surely be much more satisfied.READ»
This may not be a sign of a potential economic upswing, but it's surprisingly positive financial info nonetheless: Twitter is profitable all of a sudden. And it's all thanks to Google.
For months the way Twitter works financially ...READ»
A brief is digested, in all senses of the word -- a condensation of thought that indicates a clear strategic direction. Killer creative thinking comes from focus. You need a bull's eye to aim at, not a dartboard.
In my ...READ»
