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STRENGTHS   |  Comment

5 Ways To Discover And Develop Your Unique Strengths

As much as we love a business visionary, we are not them, and never could be. All leaders have their own unique talents, which they will use in different ways to bring out the best in themselves and others. Here are 5 ways to discover your own strongest qualities and put them to work in business and in life.READ»

Limits to Social Networking: Six Stages of Reconnection

For people of a certain age, the promise of reconnecting with old friends may not be all it seems....READ»

BASEBALL   |  Comment

Switch Hitters, Virtuoso Pianists, and Leaders who Learn

Many of the best leaders are switch hitters. They play their strong side when they can, but their other side(s) when they must.READ»

Global Is the New Normal

When does "Global" stop being a distinguishing label and start being just a way of life for more or less everyone? It's happening...and here's how I know.READ»

The World From 30,000 Feet: A High-Level View of Some Lowest Common Denominators

In an era when travel and communications span pretty much any geographic borders, it's worth asking how the world's many long-separate cultures are coming together. By my observation, the answer is by increasingly moving not toward one another, but toward the lowest common denominator.READ»

Globalization: Bridging Across Cultures or Developing a Global Culture?

Why there is, as yet, no global business culture--and whether there will ever be.READ»

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THE JOB INTERVIEW EXPERIENCE: BUILDING A RELATIONSHIP OR ...?

    When organizations need new employees they start up their recruiting process (preferably earlier, but that is not the topic of this article). Once the first candidates are selected the interviews will ...READ»

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SERVICE WITH(OUT) STRESS

  In the April issue of Fast Company there are quite some facts listed about stress.   -       62% of Americans are stressed about work, according to the American Psychological ...READ»

MARKETING   |  Comment

The Power of a T-Shirt

How a $3 - $5 investment produced an ROI of over $172,000. What have you given away lately?READ»

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DESIGN THINKING AND SERVICES: WHY THIS IS NEW AND NEEDED

    I just finished the inspirational book ‘Change By Design’ from Tim Brown. You can feel the passion as Tim describes the difference between being a designer and thinking like a designer. That passion, ...READ»

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Dear Leaders, You Have To Change Too!

Last week I had a series of interviews with executives form a company which manufactures cancer treatment equipment. What stood out were two things: Leaders are not open for personal change. The new ways of doing ...READ»

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IS PLANNING FOR YOU OR FOR THE CUSTOMER?

  Recently I did receive a card, which mentioned that on the 17th of March a preventive maintenance call was scheduled for my heating system. There was no time mentioned. As I was abroad at that time I did call for a ...READ»

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INFORM YOUR CUSTOMER

Last Sunday I had a stopover at the airport of Frankfurt, as I was flying from Ahmedabad in India to Amsterdam. I already had a boarding pass for my flight to Amsterdam and the gate was B7 at Frankfurt airport. We were early and our ...READ»

ATTITUDES   |  Comment

OLYMPIANS’ PERSONAL RESPONSIBILITY FOR CHANGE

  In his book Rules of Thumb, Alan Webber writes that change is a math formula. Change happens when the cost of the status quo is greater than the risk of change:   C(SQ)>R(C)   This is valid both ...READ»

ATTITUDES   |  Comment

(UN)PROFESSIONAL AND (UN)POLITE ......

 In the week before Christmas I did send an inquiry to an organization. I had to send it to their info@ address as there was no other name mentioned on their website. This raises my first comment. Many people agree on the fact ...READ»

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CUSTOMER SERVICE: PART OF MARKETING OR...........?

  Recently I was in a meeting with a general manager and I explained what service innovation could mean to him. When I mentioned customer service he started to talk about his experience with a software company. His ...READ»

BEHAVIOR   |  Comment

Our Relationship Stuff

We all have our stuff… our issues to be recognized, wounds to heal, negative patterns to end. Every relationship experience and every experience in a relationship is an opportunity to discover something about yourself by recognizing unhealthy patterns, healing wounds, and identifying what it is you want and don’t want in your relationships.READ»

Resolve to Be Real in 2010

Here we are, another year ending, a new one beginning. 2009 was a bizarre year to be sure. Many are now breathing sighs of relief and hope. 2010 will be a year of new beginnings like never before. Opportunities to create exactly what you want will be everywhere. Here are some things to consider when making your resolutions for this new year and decade: READ»

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LEARNING MORE IMPORTANT THAN KNOWING

 If there is one thing that everyone agrees on than it is the fact that changes are the norm and they are becoming more and more unpredictable as well. This means that what worked in the (recent) past might not work in the ...READ»

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THE MARKET IS WIDER THAN YOU THINK

  Recently I did ask a customer what he viewed as his competition. Because he was working in the IT market, he mentioned other IT companies. This is a very risky perspective though.   Why?  Well your new ...READ»