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Why Customers Will Pay You to Restrain Them

We worry about many things. Our kids' grades, our parents' health, the world at large. (Also, will all those unemployed investment bankers have enough to eat?) Add to that list one really odd thing we worry about: our own future ...READ»

Lynette Chiang
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Lessons from an ice-cream lid: 1. Find out what the people want 2. Give them a lot of it

I understand we're heading for a recession. Down the street I see triple gelatos being passed over countertops. Cupcakes, judging from the crush at Billy's Bakery last night, are waddling out the door in threesomes. An upscale ...READ»

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