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Yahoo Kisses It All Good-bye

The secret of Yahoo's original success was that it committed itself to standing shoulder to shoulder with its customers. So what made the company turn its back on them?READ»

John Chambers, After the Deluge

How do you guide a legendary growth company through the worst slump in its history? That's the challenge that faces Cisco's CEO. In an in-depth interview, John Chambers explains how to slow down smart, why the Internet still matters, and what to do when your customers stop buying.READ»

Digital Matters -- Issue 45

"Customers expect more than a coupon from P G."READ»

'But Wait, You Promised ...'

The new economy was built on a promise: The customer would finally be in charge. Why do so many customers feel betrayed?READ»

We Won't Take a Backseat

Customers are more powerful -- and more connected -- than ever. Not convinced? Ask American Airlines, which faced a web-enabled customer revolt.READ»

She Reads Customers' Minds

Alissa Kozuh of Nordstrom.com tries to understand what customers are looking for by analyzing the words they type into the site's search engine -- all 45,000 of them.READ»

Ship It Good (and Fast)

Bet the CompanyREAD»

'We Can Deliver Customers on a Global Basis'

The Internet is reshaping business and communications around the globe. Now it's up to e-vangelists like Yahoo!'s Heather Killen to build truly global internet companies. Her mantra: no more 'international!'READ»

If the Phone Rings, Answer It

What's Your Problem?READ»

Got a Problem? It's Already Fixed!

Bet the CompanyREAD»

Put Your Customers in Charge

My Smartest Mistake: Find out what your customers want.READ»

Free Minds

Bet the CompanyREAD»

All the Right Connections

The partners at Arts Alliance Ltd., a venture-capital firm, believe that success is about making connections -- between companies and their customers, and between portfolio companies.READ»

Fast Fixes, Loyal Customers

My Smartest Mistake: Mark Gainey, president, Kana Communications.READ»

Honesty Is the Best Policy - Trust Us

These Silicon Valley leaders are taking the ethical high road -- and betting that it's the road to success.READ»

Here's Our Site - Are You Satisfied?

What's Your Problem?READ»

Web Sight - Let Your Customers Lead

Web strategist David Siegel says: "Don't redesign your Web site. Redesign your company."READ»

Listen Up!

You can't learn what your customers want if you don't know how to listen to them. And listening smart is harder than it sounds. Here's our crank-up-the-volume guide to building a listening organization.READ»

Online, Offline, All the Time

Bet the CompanyREAD»

Get Smarter Faster

What's Your Problem?READ»

How May I Help You?

Unit of OneREAD»

The Customer Is Always Dead

It's the ultimate in designer products: your personal casket. And Batesville Casket Co. makes customized caskets faster, cheaper, and better than anyone else.READ»

Chumbo Rewrites the Software Code

Chumbo.com sells software on the Web -- 15,000 titles from nearly 500 companies. But its "killer app" is reinventing how the software industry works. "We want to give people a richer retail experience."READ»

Rough Seas, Tough Customers

What's Your Problem?READ»

The People behind the People behind E-commerce

To the people at OrderTrust, e-commerce won't truly arrive until they deliver it.READ»

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