American Express, sensitive to the fast-moving winds blowing change into the digital payments scene, is investing $100 million to ensure its role in the future.READ»
Is this the end of tattered, gummy, loyalty cards stuffing wallets to the brim? Perka Inc., a new loyalty card system that works with "dumb" mobile phones, smartphones, and the iPod Touch, wants to make it so. READ»
What kind of leader do people want? Moreover, what kind of leader should I be if I want to rise to the top? Research suggests two different and somewhat contradictory answers.READ»
The payments space is evolving quickly, and lots of NFC-enabled schemes are brewing, but SparkBase has leaped ahead and is launching a wireless store loyalty card scheme that works using existing tech.READ»
Google is poised to reveal ambitious NFC credit card plans, and ISIS has its own ideas about how to revolutionize payment systems. How the demise of the magnetic-strip card will change the way we pay for stuff. READ»
Keep the customer passionate:Customer satisfaction is only the start of the customer relationship. Customer loyalty is where the serious money is made.Let me explain using two examples. I had a problem with my phone ...READ»
Don’t keep the customer satisfied:Simon and Garfunkel were wrong about ‘keeping the customer satisfied’. Customer satisfaction can kill your organization.This happens when you spend more on keeping customers satisfied than ...READ»
Never have we seen an elected president, and maybe even any single person come into the spotlight as quickly, and with as much force as Barack Obama has over the last 4+ years. If online search (googling) can give any ...READ»
My name is Randa Clay, and I am a designer and marketing consultant with my main focus being design and development for WordPress. Beyond graphic design, my background includes work recommending, coordinating, executing and ...READ»
Earlier this week, I asked members of the Relevance Group on Facebook (see link at the bottom of the page) as well as subscribers of my newsletter to pick a brand that they feel is most relevant to them and explain why. (Here's a link ...READ»
What most people tend to overlook ins ervice companies is that the customer identifies your company with the way they are treated by your frontline people. If they are treated nice, polite and effective, they think you have a great ...READ»
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MOVIE CLIP: The Galfromdownunder visits REMO
A couple of posts ago I was hauled over the barbie for excoriating a company - or rather its heart-on-sleeve email - for giving its customers "too much ...READ»
As merchants go, it's hard not to admire ... Lord & Taylor.
Lord & Taylor? The old-fashioned department store? The place for frumpy ladies who lunch and tea? The retailer that was basically sold for parts to financier ...READ»
The emotional charge of retail is so often underestimated, its potential to connect with people so underrated. In today's New York Times (5/16/08), in the "Escapes" section, there's a story about how people like to stop at ...READ»
