According to Forrester Research, 19% of U.S. online consumers have used live chat to attempt to resolve a customer service issue in a given year. In theory, technology should allow companies to assist those customers at scale. But does it really?READ»
Companies must create an effective approach to generating qualified sales leads to stay competitive. To do this, your business must employ both traditional and modern tactics.READ»
Customers have always assumed a pivotal role in the overall scheme of things and the upcoming year is certainly no exception. Given the current state of the global economy, the manner in which we engage our customers positively will determineREAD»
