listening | Fast Company

Listening To Your Customers With The Five Digital Senses

BY Kaihan KrippendorffWed Sep 14, 2011

In person-to-person conversations, we listen and influence others based on our five senses. Online companies should similarly listen to their customers with the five digital senses. Here's what they are and how to gauge them to better serve your audience. READ»

MANAGEMENT | Comment

Work Smart: 5 Easy To-Dos That Keep Your To-Do List Healthy

BY Amber MacTue Apr 12, 2011

Are flurries of grubbed-up sticky notes and notebooks full of unfinished to-do lists giving you heart palpitations? Amber Mac shares one simple app and five easy to-do list habits that will keep you running at your most productive, and not just in the short term. READ»

LEADERSHIP | Comment

Using Empathic Listening to Collaborate

BY Stephen R. CoveyTue Feb 15, 2011

When you are in a conversation, do you listen with your own autobiographical filter? Or do you listen to actually understand the speaker? We continue our Leadership Hall of Fame series, a year-long look at the top business books and authors, with an excerpt from "The 7 Habits of Highly Effective People" (1989) by Stephen R. Covey. READ»

MARKETING SHIFT | Comment

Does Social Media "Work?"

BY Frank CotignolaTue Jul 6, 2010

The answer is "yes" according to a Nielsen/Facebook study. Nielsen studied more than 125 Facebook ad campaigns and concluded that: ...earned media and social advocacy made Facebook users more likely to notice ads, absorb their ...READ»

LISTENING | Comment

How to succeed in business by really listening

BY George DennisTue May 4, 2010

My company, TV Ears, specializes in sound. We manufacture TV listening products that have helped more than one million people hear the television more clearly. The idea came about after I tried to find something for my dad that would ...READ»

CUSTOMER CARE | Comment

Customer Care: The Good, The Bad, and The Ugly Part I

BY Tibor ShantoTue Nov 17, 2009

Part I: The Good and The Bad While I usually focus on B2B occasionally I need to unload as a consumer, especially when I encounter three very different experiences I faced as customers. One good, the other truly bad, and the third, well, that was down right ugly. READ»

FREE SPEECH | Comment

Nonsense At Work

BY James McIntoshFri Jul 17, 2009

Free speech at work:I’ve been accused of coming across angry lately. I’m so pleased you’ve noticed.Let me tell you why I’m a little annoyed. This country was built on something called free speech. Not only ...READ»

MANUFACTURING | Comment

Who Gets "It"? Companies That Understand The Value Of Their Dealers

BY Alder CrockerTue Oct 14, 2008

With all that is available to us today, why is it that a company's greatest asset can more often than not, be its most under-utilized? Short-sightedness? Tunnel vision? Bravado? Strict adherence to long-standing senior ...READ»

LEADERSHIP | Comment

Great Performances Require Great Connections!

BY Rochelle MuchaThu Aug 14, 2008

Language is the conduit of our work. It is powerful, at work and play. We say what we think. We write what we think, and what we think stems from where we have been and what we believe we know. How we use language to inform ...READ»

RECESSION | Comment

Recession = Opportunities To Communicate

BY Ruth ShermanWed Aug 13, 2008

Things are tough out there. Really tough. Everyone I speak to has a story – cancelled contracts, price pressure, layoffs, disappearing clients. In my own experience, the slowdown was abrupt. Through June, I was working at capacity. ...READ»

LEADERSHIP SKILLS | Comment

Silence, Listening and Executive Competence

BY Helen WhelanThu Jul 24, 2008

By Kenny Moore It’s not just our personal life that benefits from silence. So does our corporate one. I recently had a chance to work with one of our Operating officers. He asked my help in designing a group meeting ...READ»

LEADERSHIP | Comment

When You Look in The Mirror, See Glass

BY Rochelle MuchaTue Apr 1, 2008

I love to include quotes in my work, words woven together that capture powerful emotions and messages. Last week, while facilitating a session, a participant asked me about one specific quote: “When you look in the mirror, see ...READ»

CUSTOMERS | Comment

Nonsense at Work

BY James McIntoshWed Mar 26, 2008

We, the enemy within: We know that success comes from listening and paying attention to customers. And we know that paying attention to what our competitors are doing can uncover potential opportunities and threats. For the ...READ»

LEADERSHIP | Comment

"Listening" and Leadership...a tenacious, popular and essential relationship.

BY Rochelle MuchaTue Mar 25, 2008

‘Listening’ is a wildly popular and tenacious term in business. When we listen, we are available to new ideas, accessible to others, self-aware and aware of what is happening around us. As such, ideas grow, conflicts are avoided, ...READ»

LEADERSHIP | Comment

Aesthetic Intelligence...a leadership capacity

BY Rochelle MuchaFri Feb 29, 2008

From Rochelle....While working with the world of performing arts, I have come to identify a capacity, Aesthetic Intelligence, which I believe is the underpinning of the culture of the arts. Aesthetic in this context refers to the ...READ»