I’ve heard all too often about organizations that sell phenomenal products or services, but then fall short of providing an equally great customer service experience. This can hurt a company’s reputation more than they know and ...READ MORE›
It’s the idea, stupid:As a manager, you must pay attention so that you don’t misinterpret reality. Here’s a game that will help you practice your focus on what matters. For one week, listen to the message, not the ...READ MORE›
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