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Give me more rewards - I'll feel better about myself

When marketing, constantly reinforce how great a customer is if they use your product, and you'll be rich (apparently).READ»

Once upon a time we called it Collaboration

Enterprise software companies are making a land-grab in anything 'social'. The rigid, complex world of business process management is trying to get out of its prison of process maps and lengthy analysis and implementation projects. Can it succeed where 'collaboration' software failed?READ»

Has BPM growth stalled with the service sector?

Service sector contribution stopped in 2004. BPM grew, but did not explode? Why?READ»

Lean Business Process Management

Marketing of methodologies and technologies leads to... nothing newREAD»

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Think Lean: A Survival Strategy for Today’s Companies

It’s a new world. An excerpt from a recent Harvard Business Review article by Chris Zook captures some of the essence of our new world.  “New technologies lower costs and shorten product life cycles.  New ...READ»

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Steps to realign an organization around key goals and objectives and avoid the deleterious effects of a recession

I have been preaching since the beginning of the year that you need to have a well documented strategy with well thought-out supporting goals and objectives to ensure your employees are doing the right things to move your ...READ»

Customer Loyalty and Retention

In the book titled, Double Digit Growth author Michael Treacy identifies a handful of factors that have been associated with double digit growth. One of the factors is customer retention.  Probably, not a surprise to most of you. ...READ»

You don’t need Change Acceleration Process (CAP) training… you need organizationally defined measured communicated, aligned goa

You don’t need Change Acceleration Process (CAP) training… you need organizationally defined measured communicated, aligned goals and objectives! A friend of mine mentioned that his organization was engaging a consulting group ...READ»

Why are Goals and Objectives Important?

You see it, hear it, read it, and often repeat it, “…the economy is doing down the drain, … competition is fiercer than ever and cutting into our profits, … lay offs are eminent, … you need to do more with less, and blah, ...READ»

Do you know the difference between a goal and an objective?

As a consultant, I have the fortunate opportunity, or misfortune depending on your perspective, to review many organizations’ goals, objectives, and supporting initiatives. Despite the size of the organization, it’s obvious ...READ»