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Video: What Herman Miller Learned From Toyota (Before the Recall Disaster)

Herman Miller owes a big part of its current success to Toyota, which schooled the furniture maker on its legendary production philosophy.READ»

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Kaizen for Product Development

Kaizen (改善, Japanese for "continuous improvement") is a very interesting concept. I attempt to apply Kaizen to product development at Maysoft. For me, this means going over each product feature and looking for areas for ...READ»

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The Three Laws of Customer Support

Someone asked me why I don't hire cheaper help for our support staff for my company, http://www.maysoft.com/. You see, we only hire experienced Lotus Notes administrators or excellent Lotus Notes developers in our customer ...READ»

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How Toyota is Squeezing Innovation Out of Hard Times

Sales are down sharply and factories are idle, but Toyota's workers are still working—looking for ways to solve problems they don't have time to solve when they are making one car every 27 seconds in normal times.READ»