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For Brands, Twitter's Enhanced Profile Pages Make Every Tweet Count

It’s still officially in velvet-rope mode, but Twitter’s enhanced profile pages are heavily in play for those brands among the first to sign up. So how are the early reviews? HP, Best Buy, and JetBlue reveal how they're using the new service so every tweet sings. READ»

It Is What It Is (Or Not)

Can we really just shrug our shoulders and say--"it is what It is" and be okay with that? Is poor customer service, bad manners, discourteous phone operators, and public rudeness simply now part of our everyday life?READ»

JET BLUE   |  Comment

Creating Your Personal BestStress Zone in the Workplace

How to avoid JetBlue flight attendant Steven Slater's experience.READ»

FACEBOOK   |  Comment

Designing in Real Time for a Participation Economy

Everyone's (or no one's) favorite redesigned brands, Tropicana and Facebook, came up yet again at this weekend's Y Conference as Liz Danzico, chair of the new Interaction Design MFA program at the School of Visual Arts, focused on ...READ»

WORK/LIFE   |  Comment

Speeding Up Rewards

Airfares seem to be climbing exponentially these days. One of the ways to keep air travel affordable is subscribing to a frequent flyer miles program. But rewards points alone won't guarantee a free flight -- at least not quickly. I'm ...READ»

IBM   |  Comment

Applaud: Congratulations, Graduates!

It's diploma season again, which means not only that a new batch of students will soon be facing the reality of the workplace but also that universities will be handing out honorary degrees. A look at several honorees -- and how they earned their doctorates.READ»